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Chief of Staff

Company: ExecuNet
Location: Sacramento
Posted on: November 22, 2021

Job Description:

The Chief of Staff to the--Chief Customer Officer (CCO)--is responsible for--partnering with--the--CCO--in driving our long-term strategy within--the company--Service Delivery.--The company Service Delivery owns both proactive and reactive service engagements with the company---s customers across our range of products.--Once a customer signs a contract --- Service Delivery--onboards, enables and ensures success over the--long term--relationship and lifecycle.----The Chief of Staff works alongside the--CCO and the Service Delivery Leadership Team--to own our execution framework, departmental--Operating Management System (OMS), and work on critical strategic and operational challenges. A key component will be adding rigor, analytics, and structure to all projects. This role will require you to react and improvise as necessary, working autonomously to complete both well-defined and largely undefined projects. '----Your success will be dependent on your strong problem-solving skills, ability to anticipate needs,--and deliver high-quality work under tight deadlines. This position requires outstanding communication and follow up, analytical ability, interpersonal and organizational skills, initiative and entrepreneurial spirit, self-motivation, sound judgment, discretion, respect for confidentiality, ability to remain calm in a fast-paced environment, and a commitment to providing professional, client-focused service.--Role Responsibilities

  • --- Serve as a thought partner to the CCO, challenging ideas before they are committed to action and offering perspectives the CCO might not see
  • --- Drives the annual strategic planning process and coordinate execution framework to ensure that Service Delivery leaders all understand and follow the company Operating System
  • --- Lead business-critical operational and strategic projects partnering with department heads and other leaders in the Service Delivery department from planning through execution and implementation
  • --- Remain in constant communication with the other Chiefs of Staff to ensure consistency across the departments with all operational aspects
  • --- Partner closely with FP&A for budget and headcount tracking for the Service Delivery department
  • --- Partner closely with the Human Resources Business Partner on all people, talent, and performance initiatives
  • --- Assist the CCO and ensure readiness for meetings, project participation, and deadlines
  • --- Coordinate and lead meetings from time to time, on behalf of the CCO
  • --- Help team members interpret, understand, and carry out the CCO---s requests and intent
  • --- Support the CCO---s delegation to team members across the Service Delivery department
  • --- Keep the CCO and department leaders up to date on important information going on across the department and company.
  • --- Working closely with the Leadership Team, develop strategic framework and long-term operational strategy
  • --- Maintain understanding of overall operational objectives and strategy
  • --- Design, organize, and conduct comprehensive management of projects with ambiguous and changing requirements --- drive all projects to completion
  • --- Work closely with the CCO and the leadership team on smaller but critical "ad-hoc" projects
  • --- Coordinate and co-run leadership meetings including weekly operational, department All Hands, and off-site planning meetings.
  • --- Collaborate across functions to coordinate or support additional operational needs
  • --- Additional duties as neededPreferred Qualifications
    • --- Ability to independently multi-task, efficiently prioritize tasks, and drive projects to completion
    • --- Demonstrated ability to learn quickly when facing problems and ability to translate knowledge to new situations
    • --- Superior verbal, written and interpersonal communication skills
    • --- Ability to interact with all levels of the organization and across a variety of cultures
    • --- Strong work ethic and integrity to handle confidential/sensitive information
    • --- Excellent attention to detail and accuracy in work
    • --- Ability to make recommendations and decisions independently
    • --- Ability to effectively cope with change and maintain focus
    • --- Highly organized and able to work in a fast-paced environment
    • --- Portray a professional image
    • --- Knowledge of or interest in the Technology industry preferredMinimum Qualifications
      • --- Bachelor---s degree or equivalent experience
      • --- 3-4 years in a management consulting or similar role

Keywords: ExecuNet, Sacramento , Chief of Staff, Other , Sacramento, California

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