IT Customer Support Specialist

Company: Experis
Location: Sacramento
Posted on: November 22, 2021

Job Description:

To perform the technical, administrative and operational tasks necessary to assist the IT Department in providing quality customer service to internal staff Administrative:

• Review and pay all Agency telephone bills and IT internal bills
• Review payments to vendors and create A/P database, respond to vendor payment calls
• Prepare purchase requests, requisitions and review purchase order balances
• Prepare quotes for yearly maintenance contracts and blanket purchase orders
• Collect and distribute mail and Orgs inter-office mail
• Prepare reports, assist with presentations at management's request
• Prepare software training classes and assist with schedulingHelp Desk/Technical:
  • Receive, log and respond to help desk calls; help ensure adequate coverage
  • Provide over-the-phone and on-site troubleshooting, problem analysis and resolution
  • Add and remove user access to the network and/or systems
  • Provide assistance with password and log-on procedures
  • Receive, unpack, assemble, configure, carry, install and test personal computers, printers and related equipment and software
  • Assist with the removal of old or outdated computer equipment, software or peripherals
  • Research and acquire knowledge of Agency computer hardware and software to provide support to users
  • Assess and resolve hardware, software and application problems for Agency computers
  • Assist with wiring configuration and installation as needed
  • Help ensure IT software and hardware standards are known and observed by users
  • Provide assistance with E-mail and other software; locate and restore lost files
  • Load, test, evaluate and document new or proposed software, as requested
  • Liaison with vendors for maintenance or troubleshooting assistance
  • Assess user needs for setup of appropriate desktop computing environment and assist with ergonomic considerations
  • Follow up with customers and senior tech staff to ensure problems are resolved quickly
  • Provide one-on-one user training or assistance as needed
  • Help customers optimize the use of hardware and software through assistance and empowerment
  • Document troubleshooting procedures and solutions and make available to IT staff
  • Resolve network problems using specific commandsOperations:
    • Set up, monitor, operate and troubleshoot:
    • Agency check payment processes
    • Direct deposits, electronic funds transfers, PERS/ICMA tapes, etc.Org's computer system backup processes for all programs and data, on-site and off-site:
      • Set up and print 14-day notices and other reports
      • Monitor environmental equipment in computer room (HVAC)
      • Coordinate and schedule vendor service and maintenance calls
      • Provide backup support for the orgs telephone system, setup, configuration, user assistance and troubleshooting
      • Monitor hardware/software on LAN/WAN systems and assist with system recovery and restart
      • Provide regular status reporting
      • Assist with help desk coverage
      • Monitor and maintain the Agency telephone switches (PBXs)
      • Provide support to users on voicemail system
      • Coordinate and schedule vendor service for wiring voice and network stations
      • Support users with requests for changes to existing voice lines and new or modified services
      • Assist with and post Internet changes to org and Intranet pages

Keywords: Experis, Sacramento , IT Customer Support Specialist, Other , Sacramento, California