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Patient Care Coordinator

Company: Ethos Veterinary Health LLC
Location: Sacramento
Posted on: November 22, 2021

Job Description:

About Vista Veterinary Specialists (Vista): Vista Veterinary Specialists is open 24 hours a day and is staffed by a team of highly skilled, compassionate veterinarians and veterinary technicians who are extensively trained in emergency medicine and intensive care. We are committed to work closely with the family and family veterinarians in providing the best care for your pet.About the Job:The Patient Care Coordinator ensures that the pet owner's experience is exceptional throughout the appointment process in partnership with the medical and client care team. This person serves as the primary, non-medical coordinator between departments to ensure a seamless interdepartmental visit and provides fluid information of next steps in the appointment process.The Patient Care Coordinator assists with financial processing and answers any general questions that may arise during the visitPrepare and review documents and medical records accurately and completelyAssist clients with pet insurance questions, claims, pre-authorizations and reimbursements.Collaborate with referral community by facilitating same day transfers and referralsAccurately update and maintain client/pet records and files in accordance with Ethos and legal requirementsFacilitating the appointment schedule blocks for each service and changes made throughout the yearManage the appointment schedule for each day and review upcoming appointments for the week in advance of the clients' visitAssist clinical team with follow-up activities including follow up calls and post-appointment tasks.Coordinates with contracted services to ensure smooth client/patient experienceActs as a resource for new hires and assists in appointment management trainingAbout You:Must possess high ability to multi-task, prioritize and organize effectivelyMathematical abilities to apply concepts such as fractions, percentages, ratios, addition, subtraction, multiplication, division and proportions to practical situationsEffective verbal and written communication skills, with the ability to adapt to different communication stylesMinimum Qualifications:High school education or equivalent with 2-5 years of experience in a professional customer-facing environment.Comprehensive ability to speak, read and write English and interpret technical procedures, including the ability to effectively present information and respond to questions from technical staff, doctors, managers and clients.Veterinary medical or hospitality industries strongly preferred.Previous experience as a client service representative, patient care coordinator veterinary technician or veterinary assistant will be considered.Benefits of Working at Vista:Compensation is based on experience and skill level.Full-time benefits include pet insurance, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.Thank you for reading our job posting!Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19PI154487674

Keywords: Ethos Veterinary Health LLC, Sacramento , Patient Care Coordinator, Other , Sacramento, California

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