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Senior Desktop Support

Company: Kforce
Location: Sacramento
Posted on: November 19, 2021

Job Description:

Kforce has a client in Sacramento, CA that is seeking a Senior Desktop Support.Responsibilities: * 100% driving position; Depending on location will require personal vehicle with mileage/tollway reimbursement * Upgrading users from Windows 7/Office2010 to Windows 10/Office365; Either an in-place/existing machine upgrade or to a new machine upgrade * Will be upgrading PCs at the client's Patient Service Centers and Client Offices in their region, which will require minimum 1hr and for some locations 2 hr drive between sites; Mileage Reimbursements will be provided * During downtime, candidate will be asked to perform upgrades at the client's labs so they will also need to be proficient in Microsoft OneDrive data backup and Outlook PST Import * Will support onsite, remote and VPN users/sites * Provide timely updates on progress and update metric spreadsheet daily * Required to provide post upgrade end user support * Must formally communicate via email, phone, and face to face with customers/end users (following COVID-19 & social distancing) * Interact with various departments across organization and communicate with various management levels * Supporting upgrades of Desktops & Laptops from Windows 7 to either a new system on Windows 10, or an in-place upgrade to Windows 10 or an upgrade to Igel Linux OS * Provide end users support post upgrade * Responsible for mutually scheduling the end user upgrade including proper communication with end users on timeline and ETA of migration completion * Physically remove old hardware and install new hardware at a given site for a user * May assist in troubleshooting of hardware and software problems for desktop and laptop computers; Install hardware and software on workstations * Utilize ticketing system, when necessary * Re-image computers perform data migrations and restorations, and conduct remote problem solving when required * 6 years of prior experience in an onsite desktop support role is required * Windows 7 Proficiency * Windows 10 Proficiency * Office/Outlook 2010 Proficiency * Office/Outlook 365 Proficiency * User Data/Email migration (OneDrive & conventional data transfer) * Understanding of Laptop/Desktop Encryption (Bitlocker & Credant) * Microsoft SCCM Application Deployment * IT Asset Management tasks * Citrix Workspace familiarity * Excellent software and hardware troubleshooting skills * Must be physically onsite for each workday * Must be able to be self-managed/responsible * Strong verbal/written communication skills * Strong multi-tasking skills * Must have working knowledge of hardware components, hardware configurations, and have strong software experience * Professional demeanor * Quick Learner * Strong time management skills Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:20.00Maximum Compensation:28.00

Keywords: Kforce, Sacramento , Senior Desktop Support, Other , Sacramento, California

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