Patient Services Coordinator - Diagnostic Imaging Services
Company: Sutter Health
Location: Auburn
Posted on: April 8, 2021
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Job Description:
Apply Apply Later Patient Services Coordinator - Diagnostic
Imaging Services Job ID SAFH-2105079 Date Posted 03/31/2021
LocationAuburn,California Schedule/ShiftFull Time/ Day/Evening
Position Overview:
POSITION--SUMMARY: Determines and revises clinician and patient
scheduling, and works under the direction of clinicians to schedule
and coordinate inpatient and outpatient procedures. This position
counsels patients regarding pre-operative and postoperative
instructions and tests, ensuring all necessary steps have been
completed prior to scheduled procedures. Verifies insurance
coverage and obtains the necessary referrals/authorizations for all
services rendered. Works with clinicians to accurately and
compliantly code and post the clinicians' charges and co-payments
using the Front Desk Check-In/Check-Out process. Has the ability to
cover any non-clinical position within the Care Center. Principal
Accountabilities: General office and miscellaneous responsibilities
required to ensure a smooth flow of work and effective patient and
clinician service. Performs Front Desk Check-in process, including
posting co-payments and all other payments to patient account,
using the computerized business system. This may include working
the Rejection Report, Missing Charge Report, cash handling
according to SMF Cash Handling policy and knowledge of CPT, HCPCS
and ICD-9 codes as they pertain to billing. Performs patient
registration and referral activities utilizing the computerized
business system. Includes on-line referrals, third party contacts,
tracking referrals, communicating with patients and facilitating
service. Sends all medical records and pertinent data to provider
of service. Performs scheduling activities utilizing the
computerized business system and coordinates associated
communication activities. This includes printing schedules,
arriving/no-showing patient visits, printing encounter forms,
printing and rescheduling patients as needed. Properly completes
appropriate Care Center forms such as Advance Beneficiary Notice
(ABN), Financial Waivers, Advanced Directives/Durable Power of
Attorney forms.
Qualifications:
MINIMUM QUALIFICATION REQUIREMENTS Education High school diploma or
equivalent. Knowledge Sufficient current knowledge of HMO/PPO
insurance programs to correctly assess the need for prior
authorization for procedures/referrals and to interpret patient
financial information. Sufficient current knowledge of medical
billing procedures, including CPT, ICD-9 and HCPCS codes, and
medical terminology to accurately enter charge and copayment data
into billing programs to support accurate billing or patients'
various medical insurance carriers and ensure appropriate
reimbursement in compliance with applicable regulations. Knowledge
of physician office scheduling procedures sufficient to create and
manage efficient schedules for multiple physicians, as would be
typically obtained in a year of similar experience. Administrative
knowledge of surgical and medical procedures. Knowledge of medical
terminology sufficient to identify, interpret and explain medical
procedures to patients, third party payors and medical facility
personnel. Experience Medical office experience sufficient to
perform in all duties and aspects of the Care Center front office,
including computerized scheduling and billing, complex coding, and
specific and general office duties, as can be obtained with 2-3
years of experience in a medical office. Specialty medical office
experience preferred. Skills Proven skill in analyzing situations
and making timely decisions in areas of accountability. Typing
speed and accuracy at 45 CWPM, allowing for the accurate computer
entry of the needed volume of data, and to query accounts while
patients are on the phone. Excellent telephone and customer service
skills.
Organization: Sutter Auburn Faith Hospital
Employee Status: Regular
Employee Referral Bonus: No
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Day/Evening
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Varied Days
Weekend Requirements: Rotating
Schedule: Full Time
Hrs Per 2wk Pay Period: 80
Applications Accepted: All Applications Accepted
Sutter Health Affiliates are equal opportunity employers
EOE/M/F/Disability/VeteransApply Apply Later Fraud Alert: Please be
aware of scams involving fraudulent job postings ...Learn more Are
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Keywords: Sutter Health, Sacramento , Patient Services Coordinator - Diagnostic Imaging Services, Other , Auburn, California
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