Customer Service / Administrative Assistant

Company: Mid-State Equipment
Location: Sacramento
Posted on: January 15, 2021

Job Description:

You'll be interacting with customers via phone, talking with real estate agents, title companies, homeowners, and home buyers and sellers. Most of your time will be spent answering questions regarding service contracts and coverage and entering customer information into a customer portal.Essential FunctionsAnswer incoming calls.Talk with real estate agents, title companies, homeowners, and home buyers and sellers.Review customer history as necessary.Stay up to date on and follow policy and procedure guidelines.Acquire and maintain knowledge and understanding of products.Answer questions regarding contracts and coverages, including service coverage, transferability, deductibles, and service fees.Document information within a customer portal, entering customer details including name, address, telephone number, etc.Help support sales as by promoting the benefits, coverage, and terms of products and taking renewal orders as necessary.About YouA friendly and empathetic approachA pleasant toneExcellent customer service skillsStrong attention to detailAdaptability to changeA collaborative attitudeThe ability to graciously accept feedbackExcellent listening and communication skillsStrong problem-solving and decision-making skillsSelf-motivationStrong typing skillsStrong Skill and comfort assisting with soft salesJob Requirements:* Essential Functions* Answer incoming calls.* Talk with real estate agents, title companies, homeowners, and home buyers and sellers.* Review customer history as necessary.* Stay up to date on and follow policy and procedure guidelines.* Acquire and maintain knowledge and understanding of products.* Answer questions regarding contracts and coverages, including service coverage, transferability, deductibles, and service fees.* Document information within a customer portal, entering customer details including name, address, telephone number, etc.* Help support sales as by promoting the benefits, coverage, and terms of products and taking renewal orders as necessary.* * * * About You* A friendly and empathetic approach* A pleasant tone* Excellent customer service skills* Strong attention to detail* Adaptability to change* A collaborative attitude* The ability to graciously accept feedback* Excellent listening and communication skills* Strong problem-solving and decision-making skills* Self-motivation* Strong typing skillsSDL2017

Keywords: Mid-State Equipment, Sacramento , Customer Service / Administrative Assistant, Other , Sacramento, California