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Service Advisor

Company: AAA Northern California, Nevada & Utah/ A3Ventures
Location: El Dorado Hills
Posted on: November 22, 2020

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.ExternalAt AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?

  • Great Pay with the opportunity for increases when performance skill blocks are achieved
  • Benefits Medical, Dental, Vision, wellness program and more!
  • 401k Matching $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our membersSummaryEssential Functions Promptly meet and great all members/customers in a timely, and courteous manner. Handle incoming telephone calls following the proper process. Maintain the member/customer scheduling system at the facility. Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customers needs. Provide all members/customers with an estimated completion time, and keep them informed of anychanges in the promised time. Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis. Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution. Follow all policies and procedures set forth by management. Other duties as assigned.Knowledge/Skills/Abilities Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills Frequently requires long working hours and will require some Saturday hours Bilingual communication skills a plusEducation & Experience/Licenses & Certification High school diploma or equivalent. ASE certifications a plus. Automotive service experience a plus but not required Strong background delivering world class customer experiencesWork Environment/Physical RequirementsWorks in an office environment sitting at a desk, table or computer workstation for extended periods of time.May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Keywords: AAA Northern California, Nevada & Utah/ A3Ventures, Sacramento , Service Advisor, Other , El Dorado Hills, California

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