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Customer Care Representative

Company: Lennar Homes
Location: Roseville
Posted on: January 17, 2020

Job Description:

Job Details Company Overview Overview POSITION SUMMARY: Interface with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: - Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product - Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc - Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within five (5) days - Schedule and supervise trade partner repairs in homes after delivery to homeowner - Respond and make contact to service claims via the Regional Operating Center or the division within 48 hours of receipt - Set inspection of service claim within seven (7) days of receipt - Set work appointment with trades to make needed repairs within 10 days - Complete the agreed upon warranty items for the customer in one visit to the home 80% percent of the time on the initial work appointment - Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 23 days - Provide accurate and timely information to Customer Care Manager on progress and scopes of work - Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service - Evaluate trade partner and product performance. Provide ongoing information to Customer Care Manager as it relates to quality of workmanship and materials - Participate in emergency on call rotation service schedule - Work with Customer Care Manager on special projects or Division President as needed - Participate and attend department meetings - Keep accurate service request logs and documentation of all work performed - Perform all other duties as assigned Qualifications EDUCATION AND ADDITIONAL REQUIREMENTS: - Four (4) years customer relations experience, construction field preferred - High school diploma or GED required - Valid driver's license - Maintain regular attendance and punctuality relative to daily work schedule is required - Excellent communication skills, verbal and written - Strong organizational and interpersonal skills - Must be able to deal effectively with confrontational situations and maintain objectivity in public relations - Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines - Follow directions from a supervisor - Understand and follow work rules and procedures - Accept constructive feedback - Team player PHYSICAL REQUIREMENTS: Requires the ability to work eight (8) hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator. #CB Recommended skills Confrontational Skills Communication Interpersonal Skills Quality Management Construction Customer Service

Keywords: Lennar Homes, Sacramento , Customer Care Representative, Other , Roseville, California

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