Information Technology Specialist I - Help Desk Support
Company: Los Rios Community College District
Posted on: February 10, 2024
Job Posting Title
Information Technology Specialist I - Help Desk Support
Los Rios Community College District (American River College)
Temporary Position Category
Founded in 1955, American River College (ARC) is one of the largest
institutions of higher education in the Sacramento region, serving
about 30,000 diverse students each fall and spring at its main
campus and centers.
The College has an outstanding record for academic quality and is
among the top community colleges in the state for transferring
students to the University of California and California State
University systems. The College offers education and support for
students to strengthen basic skills, earn associate degrees and
certificates, transfer to other colleges and universities, and
achieve a career as well as other academic and personal goals. ARC
also has a strong reputation for its wide array of career programs
in areas such as Healthcare, Hospitality, Human Services, Business
and Computer Science, Public Safety, Applied Arts, Advanced
Transportation and Manufacturing, and Apprenticeship.
Our vision is to transform the future of all students and our
community through inclusive, equitable education. The College seeks
individuals who share our mission of placing students first by
providing an academically rich, inclusive environment that inspires
critical thinking, learning and achievement, and responsible
participation in the community.
Our Commitment to Social Justice and Equity
American River College strives to uphold the dignity and humanity
of every student and employee. We are committed to equity and
social justice through equity-minded education, transformative
leadership, and community engagement. We believe this commitment is
essential to achieving our mission and enhancing our community. The
College seeks candidates who are committed to culturally inclusive
practices and serving the ARC student population. Faculty and staff
are encouraged to engage in the ongoing development of their
professional skills. The College thus supports employee engagement
in a broad range of trainings, workshops, and activities such as
the Equity Action Institute, the New Faculty Academy, and the
Classified Leadership Academy. Also, faculty and staff regularly
participate in trainings offered through the College's Center for
Teaching and Learning and its Instructional Technology Center.
This is an experienced technician. Under general supervision,
incumbents perform specific technical, complex duties.
For a detailed job description for this Los Rios Classified
Employees Association (White Collar) posting .
$6,488.44 per month.
Additional Salary Information
No additional salary information to note
Los Rios Community College District offers competitive salaries and
a very comprehensive employee benefits package to include medical
insurance, CalPERS retirement, and opportunities for additional
insurance and financial investments.
Full-time, twelve-month employees receive 18 days of annual paid
holidays, 15 days' vacation yearly (with increases after 5 & 10
years), and 8 hours of sick leave per month. Los Rios also offers
professional development opportunities with the district and
financial support and/or paid time off to complete external
academic studies. You are eligible for the aforementioned benefits
as a regular employee with a permanent assignment of 0.50 FTE or
greater. To calculate this position's FTE, take the number of hours
per week divided by 40, to get the percentage of hours worked. Then
take the number of months worked divided by 12, to get the
percentage of work year. Then take the percentage of hours worked
multiplied by the percentage of months worked to get the position's
FTE (e.g., a position that is 30 hours per week with a work year of
10 months: 30/40 = 0.75; 10/12 = 0.8333; 0.75 * 0.8333 = 0.625
FTE). For the full LRCEA contract agreement details .
Performs first-level, problem resolution; assists end users with
hardware, software, applications and/or network usage employing
appropriate telephone etiquette; and troubleshoots system problems
to provide continued operation. Sets up and deletes accounts;
creates logins and passwords for users; and maintains records of
assigned accounts. Creates and deletes voicemail accounts and
maintains records of assigned voicemail accounts. Monitors network
use; tests network services; and troubleshoots problems and
coordinates problem resolution with vendors, assisting technicians
as needed. Creates and maintains web pages for users (FAQ and
set-up guide for new users). Maintains help desk notification
system; performs daily system checks; and distributes daily status
reports. Serves as technical advisor to college and District staff;
participates in the development of specifications, descriptions,
and operating instructions. Answers, tracks, and manages problem
and service requests from information system users. Coordinates,
prioritizes, and transfers problems and requests to technical staff
for resolution. Documents and tracks procedures, agreements, and
technical materials. Coordinates and communicates system changes
with technical staff and IT users. Communicates system status to
the District community of IT users. Performs related duties as
8:00 a.m. - 5:00 p.m., Monday to Friday
Total Hrs per Week/Day
40 hours a week
EXPERIENCE/EDUCATION:An Associate degree in computer science or
closely related field (or completion of an equivalent certificate
program) and three years experience directly related to job duties;
OR, a combination of training and/or four years experience with
related job duties likely to have provided the required level of
knowledge and abilities.
Have an equity-minded focus, responsiveness, and sensitivity to and
understanding of the diverse academic, socioeconomic, cultural,
disability, gender identity, sexual orientation, and ethnic
backgrounds of community college students, including those with
physical or learning disabilities as it relates to differences in
learning styles; and successfully foster and support an inclusive
educational and employment environment.
(Experience Requirement: One year of experience is equal to 12
months of experience at 40 hours per week. Applicable part-time
experience will be converted to the full-time equivalent for
purposes of meeting the experience requirement. Education
Requirement: One year of education is equal to 30 semester
Education must be from an accredited institution.
Applicants applying to this position are REQUIRED to complete and
- A Los Rios Community College District Application
- Letter of Interest
- Applications submitted without all required documents, listed
above, will be disqualified.
- Applicants indicating "see resume" on the application will not
have that referenced experience considered for minimum
qualifications, which may lead to the application being
- Only information (education, experience, etc.) listed on the
application will be considered for minimum qualifications.
- Applicants, including current Los Rios Community College
District employees, are required to provide official transcripts,
if required to meet the minimum qualifications for the
- Applicants are required to submit official transcripts within
60 days of the time of hire.
- Graduate advising documents and grade reports will not be
accepted as official transcripts.
- Individuals who have completed college or university course
work at an institution in a country other than the United States
must obtain a complete evaluation of foreign transcripts, degrees,
and other relevant documents.
- A foreign transcript evaluation is required any time foreign
course work is used to meet minimum qualifications and/or salary
placement even if the foreign transcript has been accepted by a
college or university in the United States.
- Foreign transcript evaluations are ONLY accepted from AICE
(Association of International Credential Evaluations, Inc.) or
NACES (The National Association of Credential Evaluation Services)
agencies or evaluators. For additional information on foreign
transcript evaluations .
Do not submit additional materials that are not requested.
Posting Detail Information
Beginning On (or About)
Ending Date, if Temporary or Interim
How and where to apply
Please visit our for complete information on how to apply online
with our District. If you need assistance with any phase of the
application process, please call (916) 568-3112 during regular
business hours 8:00 a.m. - 5:00 p.m. PST, Monday through
After hour inquiries should be emailed to HR@losrios.edu.
Submission of applications are by 11:59 p.m., of the posting
Offers of employment are contingent upon the successful clearance
from a criminal background check and proof of identity and
eligibility to work in the United States prior to the first day of
work. Tuberculosis (TB) risk assessment and Certificate of
Completion must be obtained within 15 days from the start of
employment. The District may select additional qualified candidates
should unexpected vacancies or needs occur. When education is a
requirement for the position, official academic transcripts from
the accredited institution must be submitted within 60 days of
For the latest information on Los Rios Community College's COVID-19
protocol, please visit .
Required fields are indicated with an asterisk (*).
Can you perform the essential functions of the position you are
applying to with or without reasonable accommodations?
If hired, can you provide proof that you are eligible to work in
the United State?
Considering this specific position that you are applying to -
where/how did you learn about this position?
- Asian Pacific Islander Legacy - Los Rios Employee
- Before The Movie - Movie Theater Advertisement
- Black Faculty & Staff Association - Los Rios Employee
- California Community College Registry
- Chronicle of Higher Ed
- Community College Jobs (communitycollegejobs.com)
- Comunidad - Los Rios Employee Group
- DiversityJobs (diversityjobs.com)
- d'primeramano.net Magazine
- EdCareers Portal (Standford)
- Greater Sacramento Urban League
- HigherEdJobs (higheredjobs.com)
- Job Fair
- Los Rios Human Resource Invite
- Los Rios Job Site
- Native American Collaborative - Los Rios Employee
- Sacramento Asian Chamber of Commerce
- Sacramento Black Chamber of Commerce
- Sacramento Builders Exchange
- Sacramento Hispanic Chamber of Commerce
- Sacramento Rainbow Chamber of Commerce
- Sacramento Works
- Spectrum LGBTQIA+ - Los Rios Employee Group
- THE Hub Magazine (Sac Culture Hub)
- Resume/Curriculum Vitae
- Letter of Interest
Keywords: Los Rios Community College District, Sacramento , Information Technology Specialist I - Help Desk Support, IT / Software / Systems , Sacramento, California
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