Field Services Analyst (Desktop Support) - Sacramento, CA
Company: INSPYR Solutions
Location: Sacramento
Posted on: May 28, 2023
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Job Description:
Field Services Analyst (Desktop Support) -Sacramento, CA
Summary: Our Government client is looking for one Field Services
Analysts (Desktop Support). Please send resume to Terence Sanchez
at Tsanchez@inspyrsolutions.com Notes: Must be able to pass a
criminal background check before starting work. This position will
work 2 days a week remote, 3 days a week on site. The Field
Services analyst provides hardware (desktop, laptop, tablet),
software and printer support to users while maintaining a high
level of customer satisfaction. Performs field support activities
with direction from Supervising Analyst or IT Analyst level
personnel, which may include: Installation, configuration, and
troubleshooting of desktop operating systems and application
software. Examples include, Windows 10 Windows 11, MS Office Suite
2016, Office 365, anti-virus, and encryption software. Active
directory account administration Participate in projects for
testing, hardware rollouts, adds, moves, and upgrades, as needed.
General IT technical support, troubleshooting, and documentation
for customers and internal IT staff Receive, inventory and install
new equipment, process surplus IT equipment leaving the
environment, or relocate equipment. Perform user and system
requirements gathering and analysis Determine requirements, design
and build for customer use hardware Determine proper installation
parameters for software and hardware Analyze, detect, identify and
correct technical problems and deficiencies Properly escalate
issues and follow through to successful resolution Monitor system
performance.Candidate should have: Excellent customer service
skills and professional conduct Knowledge of personal computers and
peripheral devices Ability to apply logic in analyzing technology
solutions Strong organizational and communication skills Ability to
perform effectively both independently and as a team member Working
knowledge of Microsoft Office Suite and Windows 10 Understanding of
system imaging utilities such as TrueImage, and SCCM/MECM
OSDPDN-99132263-94c8-4992-81f2-93089fa29691
Keywords: INSPYR Solutions, Sacramento , Field Services Analyst (Desktop Support) - Sacramento, CA, IT / Software / Systems , Sacramento, California
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