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Senior Developer - Support

Company: Stoneridge Software
Location: Sacramento
Posted on: May 26, 2023

Job Description:

Stoneridge Software began with an idea: How can Microsoft implementations be done better? After considering the idea and continually seeing the need for a business partner who could successfully deliver software implementations, Eric Newell, Becky Newell and Cody Marshall founded Stoneridge Software. As a 2022 Inc. Best Workplaces Honoree, Microsoft Inner Circle, and a Microsoft Solutions Partner for Business Applications and Modern Work, we've developed a proven process for project delivery, a laser focus on long-term support to empower our clients' success and a way to enjoy our work with a high degree of integrity. We know how to use tenacity to get the work done but we also know how important it is to balance work with the rest of our lives. Stoneridge Software has cultivated a flexible working environment, flexible vacation, paid parental leave, continuous learning and development, and social wellness initiatives that bring a sense of belonging to all. What are you waiting for?
Our team is dedicated to helping customers get it right when it comes to software implementation and technology. We play as hard as we work, we embrace every opportunity to learn and share our success. What are you waiting for? Join us!
What are we looking for? Stoneridge Software is a looking for a highly motivated, technically savvy person with business acumen who will be responsible for consulting on Dynamics 365 - Finance and Supply Chain Management (F&SCM) / F&O engagements including: post implementation support, upgrade, and/or extension of existing applications.
The key purpose of this role is---hands-on configuration and optimization of D365 F&SCM modules as well as assisting clients in the implementation and support of D365 F&SCM solutions; additionally, developer tasks including building X++ development objects and architecting integrations for Stoneridge Software clients.
This position is available on a REMOTE basis in the United States or REMOTE in Canada (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan).
A Day in the Life

  • Provide functional knowledge and manage client relationships within context of individual role

  • Architecting and developing integrations between AX and other systems to meet client needs

  • Modifying or creating forms, SSRS reports, tables or custom logic in X++ Documenting features architected or developed

  • Design, configuration and testing of core D365 F&SCM modules

  • Work with customers to understand their business requirements and conduct gap analysis

  • Work with deep functional experts to convert requirements to functional specs and functional design documents

  • Participate and facilitate small projects related to ISV's and other implementation work

  • Represent Stoneridge Software by communicating with clients regarding D365 F&SCM technical support cases via telephone, electric correspondence, and in person

  • Triage client issues and scope time and resources required to provide solutions

  • Solve client technical support issues through utilization of product knowledge, business acumen and development expertise

  • Maintain strong knowledge of industry trends, advancements in technology, and Microsoft's product offerings and enhancements

  • Participate in 24/7 support rotation

  • Log and properly track support cases in Microsoft Dynamics CRM

  • Collaborate with resources from other teams/groups as needed to resolve client issues

    Preferred Qualifications

    • 5+ years D365 F&SCM experience inclusive of development experience

    • Preferred knowledge in : Finance, Trade and Logistics, Manufacturing, or Project Management or any combination of those areas

    • Familiarity with Azure

    • Proficient writing statements querying a SQL database

    • Working knowledge of industry specific best practices: Agriculture, Manufacturing, or Construction industries a plus

    • Excellent communication, planning and organization skills

    • Excellent and demonstrated customer service experience

    • Strong technical writing ability

    • Ability to work in a team environment and independently

    • Willing to constantly update oneself on new software and market conditions

    • Ability to travel to customer locations when requested

    • Ability to communicate effectively in both spoken and written English

      Travel Required: Incumbent is expected to periodically meet with client teams across the United States and will be asked to attend industry events from time to time.
      Health and Wellness

      • Medical Insurance (premiums for employees paid for by the company)

      • Dental Insurance

      • Vision insurance

      • 401(k) contribution program (US) or RRSP Benefits (Canada)

      • Life insurance

      • Disability Benefits

      • Paid parental leave

      • Paid flexible time off

      • Paid sick time (US) or floater days (Canada)

      • Paid holidays

      • Flexible work schedules

      • Mobile/internet reimbursement

      • Employee and family assistance program

      • Learning and development allowance

      • Employer charitable contribution

      • Social wellness clubs

      • Professional coaching

      • Paid business mileage

      • Home office and wellness allowance (US Only)

      • HSA contribution (US Only)

        We live and breathe our core values:
        Integrity - Technical Excellence - Tenacity - Client Centric - Enjoy Our Work
        They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.
        We will comply with local guidelines regarding infectious diseases and vaccine requirements.
        Team members who are required to travel to client sites, conferences and events that are not in Stoneridge Software offices, must comply with the client's COVID-19 policies and procedures or have an approved exemption.
        Growing the best team is at the center of our strategic plan. To be successful in this, we strive to create an inclusive environment and build a sense of belonging by celebrating our differences and ensuring fair and equitable treatment for all our team members.
        Stoneridge Software is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and all the other fascinating characteristics that make us unique.

Keywords: Stoneridge Software, Sacramento , Senior Developer - Support, IT / Software / Systems , Sacramento, California

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