Technical Adoption Manager - West - Opportunity for Working Remotely
Company: VMware
Location: Sacramento
Posted on: May 25, 2023
Job Description:
***LOCATION: Candidates MUST live in Sacramento or Portland.This
job requisition is not eligible for employment-based immigration
sponsorship by VMware.TECHNICAL ADOPTION MANAGERThe Elevator Pitch:
Why will you enjoy this new opportunity?Are you passionate about
learning and leveraging VMware's core products to help Fortune 100
customers succeed in creating an effective Multi-Cloud, or EUC, or
N&S Operating Model/Deployment? Do you already possess strong
business acumen and technical skills and could come up to speed
quickly on VMware's latest solutions? Does helping organizations
achieve their business objectives through the usage of technology
inspire you?If it does, we have the perfect job opportunity for
you!As a Technical Adoption Manager (TAM), you will serve as a
trusted advisor, driving a cross-functional, unified customer
experience using yourtechnical,communication, and collaboration
skills to help our customers achieve their full potential through
the adoption of VMware's technology.Upon joining our Customer
Success Technical Adoption Management team, you will have the
opportunity to bring your authentic self to work and use your
skills to make an impact and drive change for our customers,
products, and company. You will play a critical role in guiding
enterprise customers by enabling them to rapidly and successfully
onboard, adopt and realize business value through success planning
/execution, and technical guidance across the entire customer
journey.In the TAM role, no day is the same, and you will never be
bored! You will interact daily with your assigned customers and
will be able to make a real impact on their success as a business.
TAMs find nothing more satisfying than being challenged and being
able to turn challenges into positive outcomes. You will be able to
manage your schedule and priorities to help our customers achieve
their goals and, at the same time, maintain a great work/life
balance.You will also be able to create a long-term relationship
with your assigned customers while developing an understanding of
the customer's technical goals as they align with their business
goals and the overall impact of VMware's solutions on business
results.Success in the Role: What are the performance outcomes over
the first 6-12 months you will work toward completing? During the
first year, you will onboard into the TAM role and then work with
your assigned customers.
- Within one month: articulate customer key business objectives
and desired outcomes and begin crafting a joint Success Plan with
the customer
- Through the customer engagement, you will serve as a trusted
advisor, and ensure best-in-class execution and recommend
improvements in customer's operations that add value, and
proactively drive consumption, customer health, retention:
- Articulated their long-term and short-term goals and how they
connect to the bigger picture of their business - identifying the
gaps that need to be resolved and working on a structured
engagement plan with the customer.
- Completed relevant technology assessments, roadmap reviews,
deployment guidance, best practices reviews, and day 2 operations
guidance
- Identified customer use cases and opportunities for prescribing
Adoption Guidance and Workshops to further adoption and
consumption
- Presented your achievements and customer progress in regularly
though Quarterly Business Review
- You will feel at home communicating key topics of VMware's
solutions across all customer levels to drive realized value and
long-term strategy
- In addition, you will continue to grow, and enhance your
technical knowledge (VMW / Industry offerings), and soft-skills
through VMware's structured quarterly training programsThe Work:
What type of work will you be doing? What requirements, skills, or
assignments will you be performing on a regular basis? As part of
the Customer Success Technical Adoption Manager team, you will be
working for a long-term period with a number of assigned customers.
The activities performed are all aligned with a single purpose: to
help our customers achieve their desired outcomes rapidly while
using VMware technology.You will collaborate with the broader
VMware team as you perform the following:
- Leverage your proven work experience in customer-facing
positions (e.g. TAM, Solution Engineer, or technology consultant,
IT vendor, professional services organization, or part of IT
team)
- Draw on your experiences with enterprise-level virtualization
and ability to map additional VMware solutions to the customer's
unique business and technical requirements
- Use your tenured expertise with VMware's Multi-cloud, End-user
Computing or Networking and Security products
- (Infrastructure SDDC (vSphere, VCF) or Cloud Environment (Cloud
services, VMC/AWS, vCloud director) or Network Virtualization (NSX)
or Automation/Monitoring (vRealize Suite, vRealize Operations
Manager, vRealize Automation
- Utilize a TAM playbook, delivery kits, and tools, which you
will use to help guide your customer through the following
activities:
- Create a Success Plan with objectives/tasks aligned to customer
requirements / business objectives
- Deliver technology roadmaps & assessments that provide
desired-state and outcome-focused plans
- Provide Solution Guidance & best practices review to identify
performance optimization opportunities
- Optimize Operations to confirm activities are aligned with
stated technology goals & priorities
- Provide Industry insights and benchmarking to realize cost
savings and reduce operational risk
- Present and communicate effectively and build relationships
with CxO level personnel
- Collaborate with multi-functional VMware project teams which
could consist of VMware consultants, engineers, product management
and support staff
- You will use your organizational and planning skills to keep
track of your customer's plans, adjusting as needed and driving
them to completion.
- You will help VMware to create 'customers for life' by
collaborating with our Customer Success, Global Support, Education,
Professional Services, Development, and Sales teams- all to make
sure that we drive outcome-focused value to our customers.
- You will also contribute back to the internal global TAM
community of like-minded experts, sharing the experiences that you
gain by working with your customers(s), while also learning from
your peers.What is the leadership like for this role? What is the
structure and culture of the team like?Management is invested in
the success and growth of their teams and the customers supported
by their teams. The entire organization demonstrates EPIC2 values
and is collaborative, approachable and most important great at
having some fun.Where is this role located? Remote: This role is a
home-based office position in or near Sacramento and will consider
candidates in Portland who are able to travel. Candidate must be
able to travel up to 30% regionally (NOTE: Most travel will be
local from your home office to clients within the nearby region,
and there will likely be a few out of state client visits and/or
3-4 conferences or training that require travel throughout the year
once COVID travel restrictions are lifted)What are the benefits and
perks of working at VMware?You and your loved ones will be
supported with a competitive and comprehensive benefits package.
Below are some highlights, or you can view the complete benefits
package by visiting .
- Medical Coverage, Retirement, and Parental Leave Plans for All
Family Types
- Generous Time Off Programs
- Employee Stock Purchase Plan (ESPP)
- 40 hours of paid time to volunteer in your community
- Rethink's Neurodiversity program to support parents raising
children with learning or behavior challenges, or developmental
disabilities
- Financial contributions to your ongoing development (conference
participation, trainings, course work, etc.)
- Wellness reimbursement and online fitness and wellbeing
classesVMwareOur people transform the impossible into the
essential. We challenge the status quo by inventing better ways of
doing things. Our culture is one of possibilities. Where everyone
is empowered to achieve success on their own terms. And together,
we are crafting the future of business in a digital world.At
VMware, we haveEPIC2Values - Execution, Passion, Integrity,
Customers, and Community are what define us. Learn more about our
values on our careers website: . We want to hire epic people who
enhance our diverse culture - people who will push us, amaze us and
drive us forward. In return, we offer the freedom to define and
lead your future. VMware diversity: This job requisition is not
eligible for employment-based immigration sponsorship by
VMware#LI-HD1For US based candidates, the annual pay range (OTE for
commissioned roles; Salary for other roles) for this position is:
$89,000 - $212,000. The actual offer will be based on the role,
location, and individual candidate experience. Bonus, commission,
and/or equity may be eligible for this position. VMware offers
comprehensive benefits including, but not limited to: medical,
dental, and vision plans, company paid holidays, paid sick leave,
and vacation time. Additional benefits for this position can be
found at https://benefits.vmware.com/. Your talent advisor can
share more about the specific salary range for your preferred
location during the hiring process.This job may require the
candidate to travel and/or work from a facility that requires full
vaccination prior to entry. Category : Services and
ConsultingSubcategory: Technical Account ManagementExperience:
Manager and ProfessionalFull Time/ Part Time: Full TimePosted Date:
2023-04-23VMware's Customer Experience and Success team is devoted
to helping our customers realize outcomes everywhere - whether they
are engaging with our Customer Success, Professional Services,
Global Support, or Learning teams. We are driven by our service
code of customer advocacy, trusted guidance, and cross-functional
team work. The Customer Success team is laser-focused on the health
of our customers and ensuring they are realizing the most value
from their VMware investments. If you have a passion for making
your customers successful, join a team who is dedicated to helping
customers achieve their business outcomes in the fastest time
possible.VMware Company Overview: At VMware, we believe that
software has the power to unlock new opportunities for people and
our planet. We look beyond the barriers of compromise to engineer
new ways to make technologies work together seamlessly. Our cloud,
mobility, and security software form a flexible, consistent digital
foundation for securely delivering the apps, services and
experiences that are transforming business innovation around the
globe. At the core of what we do are our people who deeply value
execution, passion, integrity, customers, and community. Shape
what's possible today at http://careers.vmware.com.Equal Employment
Opportunity Statement: VMware is an Equal Opportunity Employer and
Prohibits Discrimination and Harassment of Any Kind: VMware is
committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free
of discrimination and harassment. All employment decisions at
VMware are based on business needs, job requirements and individual
qualifications, without regard to race, color, religion or belief,
national, social or ethnic origin, sex (including pregnancy), age,
physical, mental or sensory disability, HIV Status, sexual
orientation, gender identity and/or expression, marital, civil
union or domestic partnership status, past or present military
service, family medical history or genetic information, family or
parental status, or any other status protected by the laws or
regulations in the locations where we operate. VMware will not
tolerate discrimination or harassment based on any of these
characteristics. VMware encourages applicants of all ages. Vmware
will provide reasonable accommodation to employees who have
protected disabilities consistent with local law.
Keywords: VMware, Sacramento , Technical Adoption Manager - West - Opportunity for Working Remotely, IT / Software / Systems , Sacramento, California
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