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Field Service Technician III

Company: Orion Talent
Location: Sacramento
Posted on: November 24, 2022

Job Description:

Position Description: Field Service Technician III They have an immediate opening for a seasoned Field Service Technician to be responsible for exceeding expectations in response times, first time fixes and customer satisfaction services with an intensive travel requirement. This individual must enjoy taking on challenges and have advanced critical thinking skills. Strong attention to detail and administrative experience are also highly valued. Specific responsibilities include: --- Travel extensively and efficiently to customer sites and provide installation, commissioning, emergency on-site repairs, preventative maintenance, audits, retrofits and training services. --- Perform extensive mechanical and electrical modifications including PLC program modifications and servo drive reconfigurations. --- Maintain first time fix, field response time and customer satisfaction rate at the target level. --- Hold site visit meetings with assigned contact, including opening scope and exit meetings. --- Responsible for coordinating communication between the field, line management and the internal support staff. --- Responsible for timely and accurate documenting and reporting of all service-related activities. --- Provide timely feedback to quality department on equipment reliability and design. --- Conduct training with customer---s personnel to ensure an understanding of the theory of operation, proper functionality, and general maintenance of equipment. --- Ensure paperwork, timesheets, CRM entries, expenses and other paperwork functions are done promptly, on time and to a high quality. Requirements: --- Minimum of AAS or BS in Mechatronics, EE, EET, EECS or Industrial Electronics or military equivalent --- Minimum of five years--- experience diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field or commensurate military experience. --- Experience and ability to travel extensively throughout the week away from home. --- Experience with troubleshooting PLCs and making minor program edits. --- Experience with PLC-HMI integration a plus. Position Details: --- Location: Sacramento, CA --- Salary: $30-38/hr --- Hours: 50-55 hours/week, 70-80% travel (mostly regional travel) --- Benefits: Company offers their staff a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Life Insurance, Short Term Disability, Long Term Disability, 401-K (4% matching), 120hrs Paid Vacation Time, and 10 Paid Holidays. Hourly differential for OT(1.5x)/Saturdays(1.5x)/Sundays(2x)/Holidays(3x).

Keywords: Orion Talent, Sacramento , Field Service Technician III, IT / Software / Systems , Sacramento, California

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