PBX Hotel Operator
Company: Sacramento Holiday Inn
Location: Sacramento
Posted on: June 24, 2022
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Job Description:
Job Description
RESPONSIBILITIES:
1. Promptly answer telephone calls, greet callers with a positive
and clear voice. Listen to ascertain the correct extension and
direct calls to appropriate line.
2. Transcribe complete messages and repeat information to verify
accuracy. Input and retrieve messages from the computer as
requested. Read and verbally recite exact messages for guests.
3. Receive wakeup call information, input cautiously into the
automated wake-up system and verbally confirm time to guest.
4. Act as dispatcher for security, guest services and property
operations associates. Provide timely information via paging system
and two way radios to associates in response to emergencies and
guest requests such as plumbing problems, airport shuttle service,
etc.
5. Briefly answer basic inquiries, time, extension numbers, outlet
hours, etc.
6. Immediately answer the emergency line, listen to details to
identify nature of problem and respond appropriately in accordance
with established procedures. Initiate emergency response as
necessary and legibly document pertinent details.
7. Remain calm and polite especially during emergency situations or
heavy hotel activity. Resolve complications and complaints such as
missed wake up calls or missed messages using previous experience
and good judgment.
8. Comply with attendance rules and be available to work on a
regular basis.
9. Perform any other job related duties as assigned.
In addition to competitive compensation packages, Atrium
Hospitality offers competitive benefits packages; 401k; tuition
reimbursement; commissions for referred and booked hotel business;
as well as discounted rates at any of our hotels for associates,
their immediate family members and friends. Our associates and
leaders are driven everyday to make Atrium Hospitality a great
place to work and grow. Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con
discapacidad y veteranos
Keywords: Sacramento Holiday Inn, Sacramento , PBX Hotel Operator, IT / Software / Systems , Sacramento, California
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