Are you looking for your next career, not just your next job?
One of the largest, leading credit unions in the state is looking
for Member Service Representatives to work in their expanding call
center. In this position, you will be building strong relationships
with customers in a professional, efficient courteous manner, and
responding to customer inquires by telephone.
Must know hoe to sell and up sell banking products. Had sales
?Must have one (1) year in call center environment in either a
credit union or financial institution
?Need to be able to work flexible shifts
?Experience with Automatic Dialer
?Must have proven record of great customer service skills
?High school diploma or GED
TASKS, DUTIES, FUNCTIONS:
1.Profile every member while processing service transaction(s)
identifying opportunities to help members relative to Client
product or service. Cross sell Client products and services
effectively by initiating the referral to a Member Relationship
2.Participate in the organizing and executing of the referral
programs in the Member Service Contact Center in order to achieve
referral goals and objectives.
3.Maintain a thorough understanding of state and federal laws and
regulations related to credit union compliance including bank
secrecy and anti money laundering laws appropriate to the position.
Monitor and comply with all established security, internal audit,
and applicable government policies and regulations. Maintain a
thorough understanding of Credit Union and Member Service Contact
Center policies, procedures, and guidelines.
4.Ensure compliance with Credit Union and Member Service Contact
Center policies, procedures,and guidelines while establishing and
servicing all Credit Union accounts, related products, and
5.Identify, investigate, and resolve member concerns, as well as
process and complete member transactions in a timely and efficient
6.Update and maintain accurate member and Credit Union account
7.Achieve performance standards commensurate to grade level in call
volume, phone efficiency and referrals in a fast-paced
8.Complete Regulatory Training Modules as required.
9.Perform other duties as assigned.
Celebrating 50 years in Staffing! Our Roseville team partners with
over 300 local and nationally recognized companies in the greater
Fresno area on Direct Hire searches, Temporary-to-Hire staffing and
Project/Contract assignments. Our mission is ?To find, understand
and fulfill the needs of another,? within the areas of
administration, accounting, technology and finance. Joseph is a
great resource to our candidates in navigating them through the
hiring process and allowing each candidate to achieve their career
goals. Realizing the smallest details are what make the difference
and takes the extra steps to better understand his candidate?s
needs and our client?s wants to make the best introductions always.
For confidential consideration, please respond to Joseph today!
Please include your cover letter and your resume in a Microsoft
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected