Help Desk Support in El Dorado Hills
Location: El Dorado Hills
Posted on: May 6, 2021
Our large national healthcare client has a job opening for
a Help Desk Support in El Dorado Hills, CA!
The Help Desk Support Technician is responsible for providing 1st
level technical support and training for our internal employees and
contractors. This includes, but not limited to: user support of
custom business applications, troubleshooting of technical problems
and technical liaison between user community and resolving teams.
Works on problems of limited scope. Follows standard practices and
procedures in analyzing situations or data where answers can be
Troubleshoot and resolve end-user hardware and software issues via
telephone/chat and/or utilizing remote tools (SCCM Remote Control).
Resolve at least 85% of the issues on the first call. Comfortable
with taking more than 50 calls a day.
- Troubleshoot and resolve access issues to various
proprietary and 3rd party application
- Fully document all troubleshooting steps performed and
action taken in the ticketing software system (Service
- Resolve user inquires through calls, chat, self-service
incidents, requests in accordance to priority
- Strong knowledge troubleshooting Microsoft OS with
emphasis on Windows 7 and Office 2007
- Experience with using and troubleshooting Outlook on an
- Experience with Active Directory (user management and
access control, provisioning)
- Familiar with troubleshooting VPN issues (Junos
- Working knowledge of SQL+
Job Required Experiences:
2+ year of Call Center/Help Desk/Service Desk experience and
comfortable taking 50+ calls daily
Bachelors Degree in MIS or equivalent experience
None required. A+, Networks + or other industry certifications a
To be considered for the Help Desk Support position, you
must apply online and submit your resume to Modis.com. We
are actively monitoring all applications.
Thank you for partnering with Modis!
Keywords: , Sacramento , Help Desk Support in El Dorado Hills, IT / Software / Systems , El Dorado Hills, California
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