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Senior Manager, IT Development

Company: Blue Shield of California
Location: El Dorado Hills
Posted on: February 25, 2021

Job Description:

We are looking for a Senior Application Delivery and Support Leader to help lead the transformation of our current support and delivery services from a traditional "project-centric" model to a more "product centric" approach in support Blue Shield of California's strategy and vision. Our ideal candidate will set the strategic direction and define the principles as well as standards and practices that shape our software/ solution delivery and support, as well as defining tactics that will enable us to get there. As a leader in the IT products organization you will be responsible for building a culture that inspires technical experimentation and continuous quality improvement and empowers our product teams to make sound technical, operational and architectural decisions.-- Responsibilities

  • --Partner with product leaders, Quality Engineering leaders and Enterprise release leaders to drive the evolution of tooling, process and people-skills in support of a higher frequency--"continuous"--delivery--model
  • Guide, coach and mentor delivery and support engineers and technical leads
  • Evolve operations readiness preparation and fact-based continuous learning
  • Develop and maintains a productive working relationship with executive business owners, product team leaders and program sponsors
  • Constantly look for opportunities to teach and mentor throughout the organization--
  • Evaluate, recommends and evangelizes migration to DevOps (processes, people, tooling) for products and solutions
  • Create and maintains a library of reusable methods and processes to ensure delivery consistency and production quality
  • Constantly scans the environment for opportunities to partner with product teams or other stakeholders to increase velocity, reduce bureaucracy and simplify solution design
  • Oversee Blue Shield of California's large-scale managed services agreement to supply Level 3 support services to our product teams to ensure SLA's are met for all tickets--
  • Act as leadership escalation and look for opportunities to partner with stakeholders across IT to improve incident response and shorten resolution time
  • Drive the actions of the team who orchestrates resolution of incidents and problem cases
  • Lead the charge to "reinvent" our support operation to a product centric operating model
  • Create feedback loops to relentlessly evolve quality and operational simplicity with our product teams
  • Oversee change management and transition to production
  • Develop daily, weekly and monthly operational review processes and indicator dashboards to maximize service level adherence transparency Knowledge and Experience
    • 8+ years of experience leading teams of IT Application Support personnel or software developers
    • 8+ years of IT management experience including mentoring, coaching, and retention
    • Prior experience transforming a development or delivery shop to one that primarily operates through continuous delivery and DevOps
    • Demonstrated experience and ability to navigate across a large, complex organization with complex systems, processes and multiple stakeholders--
    • Strong understanding of infrastructure and related technologies (hardware, virtualization, storage, networking)
    • Ability to work across multiple technology stacks and delivery models (SaaS, Hybrid Cloud, On Premise, etc.)
    • Demonstrated track record of implementing continuous quality improvement systems
    • Proven track record of delivering scalable, efficient and reliable processes
    • Demonstrated record of managing 3rd party ISV's and outsourcers (multi-source, on/offshore sourcing models)
    • Bachelor's degree (MS preferred) and 8+ years of IT management experience, or equivalent combination of education and experience-- Additional Information
      • About Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!
      • EEO Footer: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
      • Requisition ID: 210016L
      • Posting Date: Feb 19, 2021
      • Schedule: Full-time My Profile Create and manage profiles for future opportunities. --- Oakland, California, United States of America If you have a disability and need assistance applying for a position with Blue Shield of California, call RehabWest, Inc. at (760)759-7500.

Keywords: Blue Shield of California, Sacramento , Senior Manager, IT Development, IT / Software / Systems , El Dorado Hills, California

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