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IT Client Service Manager (CSM) - Western US Remote

Company: Unisys
Location: Sacramento
Posted on: November 24, 2020

Job Description:

Job DescriptionWe Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™

What success looks like in this role:

Key Responsibilities

From home office in the western US, daily interaction with the client, handling escalations, attending meetings and providing overall leadership to the team. Will be responsible for one or more of the following:
* Managing the activities of home-based dispatch IT field engineers in the western US who are delivering high quality installation and ongoing maintenance services to assigned customers
* The overall development/growth, implementation and operational effectiveness regarding service delivery issues and requirements,
* Executing corporate objectives that include but not limited to cost control/containment
* Demonstrate Field Services business acumen used to drive productivity improvement, efficiencies and service improvements leveraging data analytics and automation, and finally managing the P&L for reduced cost and increased margins.


You will be successful in this role if you have:
* High School diploma or GED required, college degree preferred. Background investigation and drug screen required
* Prefer a candidate who lives in MST or PST time zone
* 2+ years of experience in a supervisory or management role leading a team of IT field engineer personnel towards achieving Service-Level Agreement (SLA) targets for resolution and customer satisfaction.
* Knowledge of Windows 10, MS Office/Outlook and request management systems (SRMS or Click software).
* Strong analytical skills, communication skills (verbal and written), and "management" presence desired with a good balance of task-focused and customer-focused skills
* Escalation management experience required, prior experience with project management preferred.

eeoNotice For U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
img height=1 width=1 border=0 src=https://unisys.contacthr.com/78244192.jpg /

Keywords: Unisys, Sacramento , IT Client Service Manager (CSM) - Western US Remote, IT / Software / Systems , Sacramento, California

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