Technical Customer Service - Field Engineer

Company: Continental
Location: Sacramento
Posted on: March 29, 2020

Job Description:

Apply on Company Website Technical Customer Service - Field Engineer Continental Sacramento, CA Posted 10 hours ago Apply on Company Website Job Description THE COMPANY Continental Tire has been around for nearly 150 years, we've been changing the way the world moves while making it more safe, smart, sustainable and accessible to all. The Americas Tire Headquarters is seeking a highly self-motivated and detail-oriented Technical Customer Services - Field Engineer to join our Commercial Vehicle Tire (CVT) group. The ideal candidate has excellent communication skills, is dependable and accountable. This person can live anywhere in the Western United States but must live within in an hour from a major airport. Are you ready to shape the future with us? THE POSITION - This is a Technical Customer Service Field Engineer position - this person can live anywhere in the West, but must live within in an hour from a major airport (will travel up to 75%) - Will take an active role in the West market supporting product complaints, fleet concerns, and as a technical support to the sales team - Respond to technical issues and follow new production tires for market acceptance - Work with internal and external teams to help train on warranty complaints and processes - Provide timely reporting of findings into the Global Warranty System - Evaluates and report on new product performance in the North America sales region; Represent Continental on tire technical issues at customer locations. Prepare and conduct professional presentations to internal and external clients, including upper management and executive teams - Responsible for monitoring and maintaining of quality assurance processes, procedures and controls to meet established performance, quality and safety standards - Warranty: Adjudicate warranty tires at customer account locations; provide competent feedback to customers on failure modes - Technical product service: Provide qualified resolution of technical and/or product related questions from end-users; provide Consulting of local sales and marketing organization in technical questions/aspects; Provide technical training and presentations to field sales team - Product Performance Monitoring: Provide relevant tire samples and information into the Corporate Early Warning System; Evaluate, track, and summarize performance reporting vs. competition at customer accounts - Customer Service: Provide technical evaluation to fleet customers; travel with Sales Managers and Key Account Managers and/or replacement dealer/fleet sales managers to provide technical support WHY YOU SHOULD APPLY - Immediate Benefits - Paid Time Off - Tuition & Employee Discounts - Annual Bonus - Employer 401(k) Match - And more benefits that come with working for a global industry leader! Job Requirements BASIC QUALIFICATIONS - Bachelor's degree and 3+ years of Industry related experience including trucking and/or truck tires experience OR high school diploma/equivalent and 10+ years of tire industry experience - Frequent travel in the Western territory, up to 75% (3 weeks out of the month) - Software experience to include: Excel, Word, Power Point - Must be able to lift up to 75 lbs. - The ability to maintain professionalism in potentially high stress interactions - Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening PREFERRED QUALIFICATIONS - Bachelor's degree - SAP Experience EEO Statement EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to or contact US Recruiting at . This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back. About Continental The Tire division is known for maximizing safety through short braking distances and excellent grip as well as reducing fuel consumption by minimizing rolling resistance. Tires are the vehicle's only link with the road. They transmit all forces onto the road. It is the tire technology that determines whether a vehicle is able to stop in time and stay in the correct lane during cornering maneuvers. Division Footer Text Ready to drive with Continental? Take the first step and fill in the online application.

Keywords: Continental, Sacramento , Technical Customer Service - Field Engineer, IT / Software / Systems , Sacramento, California