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Healthcare CSRs Needed (18.14/hr- WFH) Call Center Experience Preferred

Company: Wollborg Michelson Recruiting
Location: Sacramento
Posted on: November 23, 2021

Job Description:

Healthcare Customer Service RepresentativeOffice Location: Natomas, CATraining Hours: Monday-Friday 8:00am - 4:30pmAfter Training: 8 hour shift between 8am-6:30pmStart Date: DECEMBER 13THPay: $18.14/Hr - $19.30 for Spanish SpeakingTraining is 7 weeks! No missed days during your Virtual Training!!**Think holiday travel and School breaks!!Day 1, You pick up your equipment from the office and Train/Work from Home until TBDThe main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client'_s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both._-Cash Bonus for Employees who complete 90 Day Training Period -Job Responsibilities: Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Refer unresolved customer grievances to designated departments for further investigation.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Required Skills: Customer service experience- Are you a people person?Must love to Smile while talking on the phone all day ;)Multi-tasking-Computer knowledge- Are you computer Savvy?Call center experience preferred- Do you like talking to people?Completed High School Diploma or Higher Education - MUST have a Diploma or GEDThis Company does require the Covid Vaccine if converted Perm EmployeeJob Types: Full-time, ContractPay: $18.14 - $19.30 per hourAbility to commute/relocate:Sacramento, CA: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Are you vaccinated for Covid?Do you have internet and a home office at home?Education:High school or equivalent (Required)Experience:Call center: 1 year (Preferred)Customer service: 1 year (Preferred)Medical terminology: 1 year (Preferred)Work Location:One locationWork Remotely:NoWork Location: One location

Keywords: Wollborg Michelson Recruiting, Sacramento , Healthcare CSRs Needed (18.14/hr- WFH) Call Center Experience Preferred, Human Resources , Sacramento, California

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