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Customer Service Consultant

Company: Gap Inc.
Location: Lincoln
Posted on: August 17, 2019

Job Description:

About Gap Inc. Our past is full of iconic moments but our future is going to spark many more. Our brands Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years. But we're more than the clothes that we make. We know that business can and should be a force for good, and it's why we work hard to make product that makes people feel good, inside and out. It's why we're committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. About the roleResponsible for providing superior customer service via phone to customers. The Seasonal Customer Service Consultant is also responsible to meet service and sales goals for Gap Inc brands and markets. What you'll do

  • Ability to identify and report any critical or reoccurring customer service issues to Supervisor.
  • Manage customer inquiries by providing product information and processing orders.
  • Deliver a superior customer experience.
  • Demonstrate exemplary customer service skills in every interaction.
  • Ensure timely, one-call resolution with customers.
  • Utilize suggestive sales techniques to meet established targets.
  • Effectively de-escalate customer issues using empathy and conflict resolution skills.
  • Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment.
  • Work in a team focused environment.
  • Flex and adapt to rapid change.
  • Demonstrate professional communication.
  • Demonstrate motivation by identifying personal strengths and opportunities in partnership with supervisor to develop career enhancing skills.Interact with all levels of the leadership team, business partners and peers.Who you areKnowledge, skills & abilities:
    • Strong PC skills including internet and windows-based applications
    • Knowledge of apparel and fashion terminology
    • Strong verbal and written communication skills including de-escalation skillsMinimum educational level:
      • High School Diploma or GED equivalentMinimum experience:
        • Minimum 6 months of customer service and sales experience

Keywords: Gap Inc., Sacramento , Customer Service Consultant, Hospitality & Tourism , Lincoln, California

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