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Customer Service Consultant I (SEASONAL) -

Company: Gap Inc.
Location: Rocklin
Posted on: September 15, 2018

Job Description:

Walk-In Interviews Mon-Tues-Wed 9 a.m. to 3 p.m. Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. Were a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Come grow with us. Reasons to love working for Gap Inc.

  • Generous Employee Discount
  • Flexible Schedules
  • Opportunity to Transition into Regular Employment
  • Competitive Wages plus Incentives to Win GiftCards, Prizes and Opportunities to Earn Bonus Pay! We are seeking passionate, service-oriented Seasonal Customer Service Consultants to:
    • Demonstrate exemplary customer service skills over the phone in every interaction.
    • Ensure timely, first-call resolution with customers.
    • Act as a customer advocate by researching and resolving complex concerns by utilizing technical and department resources.
    • Effectively de-escalate customer issues using empathy, problem solving and conflict resolution skills.
    • Utilize effective time management and prioritization skills. Skills & Knowledge:
      • Ability to work in a fast-paced phone environment with professionalism, courtesy and tact.
      • Excellent oral, written and interpersonal communication skills.
      • Computer skills with familiarity using multiple browsers, multiple tabs, window navigation and instant messenger tools.
      • Fluency in Windows Operating Systems and Microsoft Office tools.
      • Bi-lingual skills a plus. Minimum Education & Experience:
        • High School Diploma or GED equivalent.
        • Minimum 6 months of customer service experience.

          Keywords: Gap Inc., Sacramento, Customer Service Consultant I (SEASONAL) -, Hospitality & Tourism, Rocklin, California

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