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Customer Service Coordinator

Company: Delta Dental of California
Location: Rancho Cordova
Posted on: May 18, 2018

Job Description:

DESCRIPTION

Job Title

Customer Service Coordinator

Location

Rancho Cordova, CA, US

Organization Name

5125-DDC - Correspondence

Department Description

Brief Description

This position is responsible for managing/coaching the CSR s in response to customer issues and complex inquiries and monitoring work queues and distribution of workloads to achieve departmental goals and standards.

Detailed Description

* Leads/coaches the CSR s in response to customer issues, complex inquiries and difficult situations.

* Monitors work queues and distribution of workload for adequate coverage, ensuring. departmental goals are achieved and maintained. Recommend to supervisor or manager how to address deficiencies.

* Provides immediate feedback to supervisors and managers of individual CSR performance issues with recommendations for development and discipline in order to attain quality customer service.

* Interviews CSR candidates and makes hiring recommendations to supervisors and managers.

* Performs miscellaneous duties as assigned.

Job Requirements

* A high school diploma or GED.

* Three or more year s customer service or call center experience.

* Dental assisting certificate, 2 years dental office or dental lab experience, or 1 year dental claims adjudication experience preferred.

* Ability to pass CSR II test.

* Knowledge of dental terminology and dental claim processing, procedures and guidelines.

* Strong organizational/time management skills and multi-tasking abilities.

* Detail-oriented; flexible and creative.

* Self motivated.

* Demonstrated ability to maintain confidentiality.

* Ability to effectively handle constant interruptions and resolve conflicts.

* Ability to make effective business recommendations and develop methods and procedures to improve department s effectiveness and efficiency.

* Demonstrated coaching and training skills.

* Strong interpersonal and communications skills to work effectively with all levels of staff.

Additional Details



How To Apply

Minimum Salary

Currency

Amount of Travel

Work At Home
We are an Equal Opportunity Employer and it is our policy to provide equal opportunity in employment without regard to race, color, religion, ancestry, sex, citizenship, national origin, age (over 40 years), sexual orientation, marital status, veteran status, pregnancy, physical disability, mental disability or medical condition or any other characteristic protected by state or federal law. This policy also applies to the qualified disabled veterans and veterans of the Vietnam era.

Keywords: Delta Dental of California, Sacramento, Customer Service Coordinator, Hospitality & Tourism, Rancho Cordova, California

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