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Major Appliance Customer Service Specialist

Company: Best Buy
Location: Citrus Heights
Posted on: January 14, 2018

Job Description:

Our Customer Service Specialist is responsible for ensuring, fast, friendly, and accurate customer service for all Major Appliance Specialty Sales (MASS) customers. They are primarily responsible for providing an excellent customer experience and accurately processing transactions, which includes new orders and returns & exchanges while following the Best Buy selling-skills sales process. This role requires customer follow up, which will include working in Order Management System (OMS) queue & alerts, escalation management, scheduling deliveries, and reviewing purchase orders or validating stock levels. Partnering with product process teams on inventory variance research, license plate accuracy, inspection and at-risk inventory management. Key accountabilities: * Provides order and escalation support by answering customer calls on the sales process, scheduling deliveries, post-sale calls or addressing problems & concerns, processing system queues & alerts and report reconciliation. * Processes sales transactions including new orders, returns & exchanges, releases, and more while following the Best Buy selling-skills sales process. * Provides research and resolution assistance of inventory discrepancies found through report reconciliation on open orders and product transaction reports while following asset protection guidelines. * Maintains knowledge of multi-channel sales systems such as OMS, Field Management System (FMS), online ordering and more to ensure customers technology needs are met. * Engages in self-development to uphold awareness of sales initiatives, programs, strategies, tools and available resources. Basic Qualifications: * Ability to work successfully as part of a team * Able to multi-task in a fast pace environment * Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred Qualifications: * High School Diploma or equivalent * 3 months experience in retail, customer service or related fields

Keywords: Best Buy, Sacramento, Major Appliance Customer Service Specialist, Hospitality & Tourism, Citrus Heights, California

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