Customer Service Representative
Company: Travelers Insurance
Location: Sacramento
Posted on: May 25, 2023
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Job Description:
Who Are We?
Taking care of our customers, our communities and each other.
That's the Travelers Promise. By honoring this commitment, we have
maintained our reputation as one of the best property casualty
insurers in the industry for over 160 years. Join us to discover a
culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
Job Category
Customer Experience, Customer Service
Compensation Overview
The annual base salary range provided for this position is a
nationwide market range and represents a broad range of salaries
for this role across the country. The actual salary for this
position will be determined by a number of factors, including the
scope, complexity and location of the role; the skills, education,
training, credentials and experience of the candidate; and other
conditions of employment. As part of our comprehensive compensation
and benefits program, employees are also eligible for
performance-based cash incentive awards.
Salary Range
$31,600.00 - $52,100.00
Target Openings
3
What Is the Opportunity?
Job Description Summary
Start the New Year by joining Travelers as a Customer Service
Representative - Salary starting at $41,000!
This entry level position embodies Travelers' mission to help
provide peace of mind for our customers. Our Customer Service
Representative is the first to give customers the assurance they
need for life's unpredictable moments.
This position is being offered as a Work from Home opportunity for
candidates not local to Spokane-WA, Richardson-TX, Hartford-CT,
Glens Falls-NY, and Knoxville-TN.
By handling inbound calls from our existing customers, our Customer
Service Representative can build and maintain effective
relationships with our customers and provide support to those who
need it most. This role may assist customers and agents with
quotes, policy inquires and changes, address insurance billing
questions or handle inquiries on technical support. This rewarding
opportunity is not the only perk: access to great benefits,
collaborative work environments, plus job growth and development
all contribute to a fulfilling career with Travelers.
By joining the Travelers team as a Customer Service Representative,
you can look forward to a New Hire bonus of $1,000 after 3 months
in your position. Additionally, to recognize your training and
growth in the role, you will be awarded a milestone bonus of $1,500
after 9 months in your position. That's an additional $2,500!
Schedule:
--- July 31, 2023 Start date - Schedule is 9:00 a.m. - 6:00 p.m.
Eastern Time (8:00 a.m. - 5:00 p.m. Central Time)
Training - We invest in your future!
--- The first 12 weeks consists of paid, on-the-job training
(Monday-Friday) to prepare you to be successful in your Customer
Service role.
--- Following training, the schedule will remain the same and you
will support rotating weekends which consists of a Saturday every
5/6 weeks AND a Sunday every 8 weeks.
--- This position is being offered as a Work from Home opportunity
for candidates not local to Spokane-WA, Richardson-TX, Hartford-CT,
Glens Falls-NY, and Knoxville-TN.
Pay Details:
--- This position offers a starting base salary of $41,000, PLUS
the opportunity to earn monthly incentive based on performance.
--- Eligible for Full Benefits on Day One of employment.
As part of the hiring process, this position requires the
completion of an online pre-employment assessment. Further
information regarding the assessment including an accommodation
process, if needed, will be provided at such time as your candidacy
is deemed appropriate for further consideration.
What Will You Do?
Based on customer situation, provide policy options such as
additional deductible, basic coverages and discounts.
Responds to customers/agents requests for quotes or changes to
existing policies.
Reviews cancellations and reinstatements and makes appropriate
decisions to resolve with guidance.
Resolves service-related complaints and complex calls with guidance
from others on more complex calls.
Assist customers with simple intent calls.
Acts as online billing systems and agency portal website expert to
provide proactive agency and customer support.
Identifies new business opportunities driven by customer/agent
request where appropriate, which includes both coverage and
product. New business requests will be transferred as
appropriate.
Ensures current and complete documentation of account notes.
Other duties as assigned.
What Will Our Ideal Candidate Have?
Some college preferred.
Prior insurance and/or call center experience a plus.
Resident Property and Casualty or Personal Lines Insurance License
preferred.
Previous customer service experience preferred.
Technical knowledge:
Solid math and analytical skills.
Strong keyboard skills and system navigation experience.
Customer service:
Must be able to meet quality and customer experience
expectations.
Ability to diffuse and assist irate callers.
Ability to successfully complete training by meeting expectations
for assessments, knowledge checks and applying content.
What is a Must Have?
What Is in It for You?
Health Insurance: Employees and their eligible family members -
including spouses, domestic partners, and children - are eligible
for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions
dollar-for-dollar up to your first 5% of eligible pay, subject to
an annual maximum. If you have student loan debt, you can enroll in
the Paying it Forward Savings Program. When you make a payment
toward your student loan, Travelers will make an annual
contribution into your 401(k) account. You are also eligible for a
Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20
days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of
tools and resources that empower you to achieve your wellness
goals. In addition, our Life Balance program provides access to
professional counseling services, life coaching and other resources
to support your daily life needs. Through Life Balance, you're
eligible for five free counseling sessions with a licensed
therapist.
Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can
deliver the very best products and services when our workforce
reflects the diverse customers and communities we serve. We are
committed to recruiting, retaining and developing the diverse
talent of all of our employees and fostering an inclusive
workplace, where we celebrate differences, promote belonging, and
work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the
physical requirements of this role, please send us an email
(4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/ .
Keywords: Travelers Insurance, Sacramento , Customer Service Representative, Hospitality & Tourism , Sacramento, California
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