Customer Service Representative

Company: California State University, Sacramento
Location: Sacramento
Posted on: January 23, 2023

Job Description:

Customer Service Representative

Job No: 519093
Work Type: Staff
Location: Sacramento
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Temporary, Full Time

Working Title: Customer Service Representative

Classification Title: Administrative Support Assistant II

Posting Details

Priority Application Date (Posting will remain open until filled): Sunday, October 16, 2022 11:55pm PDT

Hiring Preference


Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.

Position Summary

Under the general direction of the Associate Director, Enrollment & Marketing, the Customer Service Representative provides customer service and clerical support involved in registration and records keeping for programs. The Customer Service Representative works closely with program staff to provide thorough information about the college, our programs and the registration process. This position is also responsible for taking independent action to resolve problems for internal and external customers and process and receipt fees for all courses offered through CCE.

FLSA: Non-Exempt

CSU Classification Salary Range: $ 3,338 - $ 4,913 per month

Hiring Range: Anticipated hiring range will be commensurate with candidate's education, experience, skills, and training.

Salary Grade/Range: 2

Recruitment Type: Temporary (Annually Renewable)

Time Base: Full-Time

Pay Plan: 12 months

Work Hours: Monday - Friday, 8:00AM - 5:00PM, work hours may vary depending on department operations

Department Information

The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, please visit:

Minimum Qualifications

These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.

Required Qualifications
Experience

• Experience in interpreting policies and procedures and ability to relate them effectively to others in person and on the telephone.
• Experience in registration processing (telephone, fax, on-line, walk-in), payment processing (cash, checks and credit card), record keeping, and financial reconciliations (bank deposits).
• Experience in problem solving and conflict resolution; ability to apply independent judgment, address problems and refer to appropriate sources if needed. Knowledge, Skills, Abilities
  • Ability to make appropriate work decisions independently by following or interpreting established policies and procedures and past precedents; ability to identify and solve standard problems, and refer more complex problems to appropriate staff.
  • Broad range of customer service experience.
  • Proficient in using standard office software programs (MS Word, Excel, Access, Internet Explorer).
  • Ability to effectively communicate with all levels of staff and external constituencies, both verbally and in writing.
  • Effective interpersonal skills
  • Understanding of and experience with being quality oriented (accurate, timely, meets deadlines, dependable, responsive, proactive, detail oriented).
  • Ability to work in a team-oriented environment and cooperative as a member of the department and organization toward the achievement of its mission and goals. Conditions of Employment:
    • Ability to pass a background check.
      Preferred Qualifications
      
      • Experience working in a higher education environment which demonstrates responsibility for internal and external customer service to a diverse audience. Knowledge and experience in continuing education will be highly considered.
      • Working knowledge of common CSU systems (Common Management System (CMS) and Continuity 2000(C2K) will be highly considered.
        Documents Needed to Apply
        
        Resume, cover letter, and three professional references.
        
        Failure to upload these documents to the online application may result in disqualification.
        
        About Sac State
        
        is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm-to-Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: "As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement." As the regional hub of higher education, Sac State is dedicated to student success, diversity, equity and inclusion, community engagement, philanthropy, and campus safety.
        
        As evidenced by the values embedded in our , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
        
        To learn more about why you should join the Hornet Family, please visit the ? page.
        
        Background Check Disclaimer
        
        A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.
        
        COVID-19 Vaccine Certification Information:
        CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu
        Out of State Employment Policy
        
        Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
        
        As of January 1, 2022 the prohibits the hiring of employees to perform CSU-related work outside the state of California.
        
        Equal Employment Opportunity
        
        California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
        
        It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit .
        
        The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit .
        
        Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
        
        Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at .
        The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
        Eligibility Verification
        Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa).
        
        Note to Applicants:
        
        Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
        
        
        Advertised: September 30, 2022 (8:10 AM)
        Applications Closes: Open Until Filled
        
        To apply, visit
        
        
        
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Keywords: California State University, Sacramento, Sacramento , Customer Service Representative, Hospitality & Tourism , Sacramento, California