- Greet guests, offer assistance with check-in/check-out, deliver
laundry and store luggage. Know the complete hotel facilities and
layout in order to escort guests to and from their rooms,
explaining in the proper dialogue, all in-room amenities, emergency
procedures and the general hotel facilities. Deliver of flowers,
packages, gifts, amenities, messages and parcels as directed by the
- Responsible valet parking service to guests following OLS
transportation guidelines. Assist with the activities and fostering
good relations with the car rental companies, taxi services, tour
and travel companies, limo services, etc. to provide the maximum
level of quality service.
- Provide Shuttle services to and from the property to Kukui Grove
- Provide information and recommend area restaurants, theaters,
community events, activities, etc. to ensure optimum guest
- Assist in ordering supplies and maintaining inventory control
minimizing unnecessary expenses.
- Polishing and monitoring all bell carts on a consistent basis and
maintaining the work area in a clean and orderly manner. Handle the
maintenance program of company vehicles, cleaning schedule,
refueling and trip logs.
- Report and/or follow-up on any complaints, problems a guest may
experience in a timely and professional fashion to ensure a quality
You may be assigned these tasks:
- Perform special projects and other responsibilities as
- Participate in hotel committees and task force assignments.
- Assist the Front Office Manager in all areas requested and act in
his/her place during his/her absence
Our expectations from you:
- Abide by payroll policies, procedures (punch in/punch out), Meals
and Rest Periods policy and OLS Rules of Conduct.
- Demonstrate a working knowledge of all hotel safety and security
procedures as required maintaining a secure and safe environment
for employees as well as guests.
- Report any unusual occurrences and/or request to the General
- Read and abide by all the regulations and rules of conduct stated
in the associate handbook.
These are the