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SERVER - BANQUET (On-Call)

Company: Hard Rock International
Location: Sacramento
Posted on: September 22, 2022

Job Description:

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for serving food and beverages in accordance to Hard Rock Hotel & Casino Sacramento at Fire Mountains standards.ESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Recognizes guests immediately with a friendly, courteous greeting and informs them of food and beverage selections, etc. Also acts as a walking information center, by providing information on all aspects of Hard Rock Hotel & Casino Sacramento at Fire Mountains services and facilities.
  • Assists guests with menu and beverage selection, demonstrating understanding of all offerings from the Banquet Event Order.
  • Ensures guest satisfaction through food quality checks and responsiveness to guest complaints and requests.
  • Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
  • Anticipates, identifies, and provides for guest needs.
  • Maintains a clean, uncluttered dining areas. Frequently clears used plates, glasses, silverware, etc. Assists with post event clean up.
  • Attend and participate in meetings, completing follow-up as assigned.
  • Perform work regularly and predictably.
  • Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and or teardown stations or work areas or other duties as assigned.
  • Other duties as assigned.
  • Attend seminars when needed.EDUCATION AND /OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year for year basis)These skills and abilities are typically acquired through two months of on-the-job training or through 2 years related serving experience.ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
    • Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
    • Must successfully pass background check.
    • Must successfully pass drug screening.
    • Must be at least eighteen (18) years of age.
    • Prior experience in the Gaming industry required.
    • Prior experience in Tribal Gaming strongly preferred.KNOWLEDGE OF:
      • Food, beverage, and wine service.
      • Table service procedures and table etiquette.
      • Excellent customer service skills.
      • Must be able to speak, read, write and understand the primary language(s) used in the workplace. ABILITY TO:
        • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
        • Be flexible to work varying shifts and time schedules as needed.
        • Communicate effectively with all levels of employees and guests.
        • Restock needed materials and retrieve dropped items.
        • Transport trays and/or plates throughout the restaurant, which may weigh up to 50 pounds, as well as serve food items and beverages.
        • Take orders, recite specials, and point specific items out on the menu to customers.
        • Use machines and equipment including, but not limited to: include coffee machine, beverage dispenser, microwave, toaster, and Point-of Service System. Closing:The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.Requisition Number: 2022-21741 Street: 3317 Forty Mile Rd Responsibilities (Text Only): ESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
          • Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
          • Recognizes guests immediately with a friendly, courteous greeting and informs them of food and beverage selections, etc. Also acts as a walking information center, by providing information on all aspects of Hard Rock Hotel & Casino Sacramento at Fire Mountains services and facilities.
          • Assists guests with menu and beverage selection, demonstrating understanding of all offerings from the Banquet Event Order.
          • Ensures guest satisfaction through food quality checks and responsiveness to guest complaints and requests.
          • Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
          • Anticipates, identifies, and provides for guest needs.
          • Maintains a clean, uncluttered dining areas. Frequently clears used plates, glasses, silverware, etc. Assists with post event clean up.
          • Attend and participate in meetings, completing follow-up as assigned.
          • Perform work regularly and predictably.
          • Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and or teardown stations or work areas or other duties as assigned.
          • Other duties as assigned.
          • Attend seminars when needed. Qualifications (Text Only): EDUCATION AND /OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year for year basis)These skills and abilities are typically acquired through two months of on-the-job training or through 2 years related serving experience.ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
            • Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
            • Must successfully pass background check.
            • Must successfully pass drug screening.
            • Must be at least eighteen (18) years of age.
            • Prior experience in the Gaming industry required.
            • Prior experience in Tribal Gaming strongly preferred.KNOWLEDGE OF:- Food, beverage, and wine service.- Table service procedures and table etiquette.- Excellent customer service skills.- Must be able to speak, read, write and understand the primary language(s) used in the workplace.ABILITY TO:
              • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
              • Be flexible to work varying shifts and time schedules as needed.
              • Communicate effectively with all levels of employees and guests.
              • Restock needed materials and retrieve dropped items.
              • Transport trays and/or plates throughout the restaurant, which may weigh up to 50 pounds, as well as serve food items and beverages.
              • Take orders, recite specials, and point specific items out on the menu to customers.
              • Use machines and equipment including, but not limited to: include coffee machine, beverage dispenser, microwave, toaster, and Point-of Service System.

Keywords: Hard Rock International, Sacramento , SERVER - BANQUET (On-Call), Hospitality & Tourism , Sacramento, California

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