Radiology Assistant

Company: Konfidi Health
Location: Sacramento
Posted on: January 8, 2026

Job Description:

Job Description Company Description Konfidi Health, based in El Dorado Hills, California, is a healthcare IT consulting firm specializing in medical imaging informatics. Established in 2018, it provides services such as discovery and analysis, strategy and system design, vendor selection via its proprietary VendorMatch™ process, solution implementation, and outcomes optimization. The company serves a variety of clients, including hospitals, imaging centers, medical practices, and vendor partners, aiming to enhance diagnostic accuracy and improve patient care and operational efficiency. Guided by the values of trust, innovation, and care, Konfidi Health emphasizes building trustworthy relationships in the healthcare industry. Role Description Radiology Assistant (Remote) Location: Remote Employment Type: Full-Time Shift Coverage: Variable shifts, including evenings, weekends, or holidays as needed Role Overview The Radiology Assistant (RA) is a critical frontline support role responsible for maintaining uninterrupted radiologist workflows and ensuring timely, high-quality patient care. Acting as the first point of contact for operational and workflow-related issues, the RA supports radiologists in real time, resolves common workflow disruptions, and coordinates escalations with IT, PACS, and vendor support teams when needed. This role is operational and workflow-focused, not a system build, PACS administration, or engineering position. Key Responsibilities Radiologist & Clinical Workflow Support \t•\tServe as the primary operational contact for radiologists during assigned coverage hours \t•\tRespond promptly to real-time requests related to: \t•\tStudy access and availability \t•\tWorklist issues \t•\tPrior exam retrieval \t•\tHanging protocol or viewer display concerns \t•\tWorkflow interruptions impacting reading efficiency \t•\tProvide calm, efficient support in high-acuity and time-sensitive clinical situations \t•\tSupport call-center style workflows, including call handling, prioritization, and tracking Study & Worklist Management \t•\tAssist with study routing, reassignment, and verification of correct destinations \t•\tConfirm study completeness, image availability, and report visibility \t•\tMonitor radiologist worklists for stuck, duplicated, delayed, or misrouted exams \t•\tIdentify workflow issues before they escalate to clinical delays Basic Technical Troubleshooting (Level 1) \t•\tPerform initial triage of PACS, RIS, dictation, reporting, and viewer-related issues \t•\tValidate user access, missing images, performance concerns, and dictation problems \t•\tDistinguish operational issues from system-level problems requiring escalation Escalation & Issue Coordination \t•\tEscalate unresolved issues to PACS administrators, IT teams, or vendors with complete and accurate documentation \t•\tRemain engaged through resolution, ensuring follow-through and communication back to the radiologist \t•\tAct as a liaison between clinical users and technical support teams Communication & Documentation \t•\tDocument all interactions, actions taken, and outcomes in the designated ticketing system \t•\tProvide proactive status updates to radiologists and stakeholders \t•\tMaintain clear, professional communication under pressure Out of Scope \t•\tSystem configuration, build, or administrative changes \t•\tClinical interpretation or medical decision-making \t•\tPACS administration responsibilities \t•\tVendor engineering or software development functions Required Skills & Qualifications \t•\tStrong understanding of radiology workflows and terminology \t•\tWorking knowledge of PACS, RIS, and radiology reporting/dictation systems \t•\tAbility to prioritize tasks based on clinical urgency and patient impact \t•\tExcellent verbal and written communication skills \t•\tHigh attention to detail, professionalism, and reliability \t•\tComfort working in a fast-paced, remote support environment Preferred Background \t•\tRadiology operations, imaging informatics support, or clinical IT support experience \t•\tPrior experience supporting radiologists in a production reading environment \t•\tExperience with ticketing systems and call-center style workflows Performance & Success Metrics \t•\tRadiologist satisfaction and feedback scores \t•\tFirst-contact resolution rate \t•\tMean time to resolution (MTTR) \t•\tReduction in workflow interruptions and reading delays \t•\tQuality and completeness of documentation Why This Role Matters Radiologists depend on uninterrupted workflows to deliver timely, accurate patient care. The Radiology Assistant plays a vital role in protecting reading efficiency, minimizing disruptions, and ensuring that technical and operational issues are addressed quickly and professionally—so clinicians can stay focused on patients. This is a full-time, on-site role for a Radiology Assistant located in Indianapolis, IN. The Radiology Assistant will support radiology operations, assist in medical imaging procedures, ensure compliance with imaging protocols, and provide excellent customer service to patients and staff. Responsibilities include maintaining patient records, communicating with patients and healthcare professionals, providing timely assistance with equipment and imaging tasks, and adhering to safety standards in a clinical environment. Qualifications Strong Communication and Phone Etiquette skills for interacting professionally with patients and healthcare staff Knowledge and experience in Radiology and Medical Imaging practices Proven ability to deliver high-quality Customer Service in a fast-paced clinical setting Basic understanding of safety standards related to radiology and imaging equipment Strong organizational skills and attention to detail Experience in a healthcare or clinical environment is preferred Completion of a radiology assistant program or relevant healthcare certification is a plus

Keywords: Konfidi Health, Sacramento , Radiology Assistant, Healthcare , Sacramento, California