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Call Center Lead - Government Services

Company: HORNE LLP
Location: Sacramento
Posted on: November 22, 2021

Job Description:

Horne LLP is an industry leader in Accounting and Business Advisory Services and currently provides service from 22 locations across the US and Puerto Rico. Our Government Services practice is at the forefront of disaster recovery efforts nationwide with one of the most experienced and innovative teams anywhere.We are seeking Call Center Leads to lead a team of Call Center Specialists to receive customer calls. You will be working with a great team. Successful candidates must have a pleasant phone voice, basic computer skills, good grammar and a can-do attitude.This is an immediate need for on-site work in an environment that will be taking all precautions for current working conditions including disinfection of workspaces between shifts and social distancing.Job duties:Lead and provide oversight of a team of Call Center SpecialistsAttend training to learn how to answer and process calls and documents.Maintain and update the customer database with complete and accurate information.Communicate appropriately with applicants and management.Requirements:2+ years experience leading a team in a call center or customer service environmentExcellent verbal communication/phone voiceExperience leading or supervising a customer service teamPleasant demeanor and customer service skills.Basic computer skillsAbility to work in a fast-paced environment.Valid Driver's LicenseBilingual - Chinese, Vietnamese, Korean and Spanish speakersAbility to pass background check and drug screen.HORNE Values...A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.A work environment that promotes collaboration, consistency and community service to empower people.An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.HORNE Offers...An unrivaled distinctive, special culture that values collaboration, innovation and positive energy which HORNE calls the Wise Firm -- -.A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: HORNE LLP, Sacramento , Call Center Lead - Government Services, Government & Protective Services , Sacramento, California

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