SacramentoRecruiter Since 2001
the smart solution for Sacramento jobs

Regional Service Director

Company: CBE, Inc.
Location: Sacramento
Posted on: November 12, 2019

Job Description:

Regional Service Director

This position is field-based, requiring frequent daily and overnight travel, about 75%. The Regional Service Director will be responsible for leading a remote team of multiple area service managers and 50-100 field technicians across a multi-state region to provide installation and repair services. This role will oversee all field service operations including productivity, quality, compliance, inventory management, and service team development. This position reports directly to the Vice President of Service.
Territory Coverage includes: California, Nevada, Arizona, Colorado, New Mexico, Washington, Idaho, Wyoming, Utah, Montana, Oregon
Job Description

  • Provide oversight of, and direction for, all CBE service and installation operations within the region. Responsible for:
  • Providing direct supervision of Area Managers, and by extension, all field service technicians within the region.
  • Maintaining appropriate levels of qualified service coverage within region at all times.
  • Monitoring company performance for compliance with customer specific SLA's,
  • Ensuring availability of qualified technicians for installation and project work in region. Attend installations/projects where possible.
  • Ensuring that technicians within region comply with all training, certification and licensing requirements.
  • Act as the Chief Quality Officer for the region. Inspect service and installation work, provide coaching and corrective counselling as needed.
  • Act as Chief Compliance Officer for the region. Ensure employee compliance with all company policies, complete technician, van and storage inspections, provide coaching and corrective counselling as needed.
  • Act as the Hiring Manager for the region, conduct final interviews and negotiate starting terms for new field service personnel.
  • Support the sales process by participating in customer account meetings, site visits, regional trade shows and building customer relationships.
  • Achieve key service productivity and quality goals by developing and setting goals and coaching team performance. Review and analyze service reports.
  • Communicate regional service direction, key projects, updates, and employee recognition on a monthly basis.
  • Conduct annual performance and development evaluations of Area Managers, collect and vet evaluations of technicians completed by Area Managers. Provide recommendations for terminations, probationary status, wage increases or promotions.
  • Coordinate support operations for all service personnel within region. Liaise as needed with; Customer Service, Project Management, Help Desk, Managed Services, Operations, IT, Warehouse, Fleet Management, HR, Sales and Sales Engineering, Payroll and Finance.
    Position Requirements
    • Proven leadership and management abilities
    • Experience managing a remote workforce is a plus
    • Strong communication and highly developed interpersonal skills with all levels of internal and external personnel.
    • Possesses and applies broad knowledge of business and customer service practices.
    • Ability to prioritize functions and administer projects with multiple deadlines.
    • Possesses working knowledge of CBE products operations as required to install, maintain, train and service.
    • Background in Security Installation, POS Installation, Video Surveillance Equipment, Petroleum Services Industry preferred
      What We Offer:
      • 401K
      • Medical, Dental, and Vision Insurance
      • Life and Disability Insurance
      • Vacation and Holidays
      • On the Job Training
      • Opportunities for Advancement
      • Company vehicle, Laptop, Cellphone Provided
        --- About CBE:CBE is a leading supplier and service provider of in-store technology for over 40 years. Providing technologies such as point-of-sale systems, video surveillance, alarms, audio, network infrastructure and digital signage, for retail chains throughout the United States. Our company slogan is "we've got you covered." We don't take this lightly. We mean it. We achieve this by training, staging equipment and keeping the right inventory in our vans. We keep your business running. We protect it. We keep it safe.

Keywords: CBE, Inc., Sacramento , Regional Service Director, Executive , Sacramento, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Senior Regulatory Affairs Manager
Description: At JJ Sonik, we bring individuals and companies together with a specialization in relocation.Top three reasons to consider relocation: - You can always come back home. -Today, companies don't expect you (more...)
Company: JJ Sonik
Location: Sunnyvale
Posted on: 11/12/2019

Director, Corp Strategy
Description: - br br Are you data-driven -- We at NetApp believe in the transformative power of data - to expand customer touchpoints, to foster greater innovation, and to optimize operations.-- We are designed (more...)
Company: NetApp
Location: Sunnyvale
Posted on: 11/12/2019

Application Engineering Manager
Description: Join Hired and find your dream job as a Application Engineering Manager at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You'll (more...)
Company: Hired
Location: Tracy
Posted on: 11/12/2019

Business Retention & Expansion Program Manager
Description: -The Sonoma County EDB is seeking an enthusiastic and experienced Economic Development professional to become their Business Retention Expansion BRE Program Manager. As the BRE Program Manager, you (more...)
Company: County of Sonoma
Location: Santa Rosa
Posted on: 11/12/2019

Senior Director of Clinical Research
Description: At JJ Sonik, we bring individuals and companies together with a specialization in the Life and Health Sciences Industry. br If you or someone you know has the following experience and is open to the (more...)
Company: JJ SONIK
Location: Sunnyvale
Posted on: 11/12/2019

Senior Registration Manager
Description: Position Summary: The responsibility of the Senior Registration Manager is to manage and supervise the day to day operations of the registration process on specified projects and for administering project (more...)
Company: Enterprise Events Group
Location: San Rafael
Posted on: 11/12/2019

Assistant General Manager
Description: Job Summary:The Assistant General Manager is primarily responsible for running the club during times when the General Manager is not on duty/shift. They possess the skill to lead, support, and achieve (more...)
Company: In-Shape Health Clubs
Location: Merced
Posted on: 11/12/2019

Project Manager, Administrative
Description: PROJECT COORDINATOR/MANAGERSeeking a Construction Project Administrator/Manager with excellent administration skills to join a leader in the architectural metal systems industry. This position is for (more...)
Company: Advastar, Inc.
Location: San Rafael
Posted on: 11/12/2019

Restaurant Manager
Description: Panda Express managers can have the opportunity to embody an entrepreneurial spirit while learning from a very hands-on and fast-paced environment. As a General Manager, you will be in charge of a 1-2 (more...)
Company: Panda Express
Location: Santa Rosa
Posted on: 11/12/2019

Senior Manager, Scientific Communications, Medical Review
Description: The successful candidate will play a critical role in the development of the Scientific Communications, Medical Review, Knowledge Management function within Pharmacyclics. Scientific Communications, (more...)
Company: Pharmacyclics
Location: Sunnyvale
Posted on: 11/12/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Sacramento RSS job feeds