Product Manager Alternative Parts Mobility Customer Service

Company: Siemens Mobility
Location: Sacramento
Posted on: September 1, 2024

Job Description:

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility Customer Services is seeking a Product Manager Alternative Parts to lead its alternative part development business based in Sacramento, CA. Customer Services is the service arm for Siemens Mobility rolling stock products (Light Rail Vehicles, and Main Transit Lines), covering customer needs throughout North America.

As the product manager in the alternative parts program, you will work on new product development to expand and improve the current service vision for existing products and develop an ongoing strategy of new product development and sales. You will use your new product development skills to assist in creations of a portfolio of "form-fit-function" aftermarket part equivalents for customers. This role may encompass replacement of obsolete hardware or developing new alternative parts with better performance than original equipment.

The position will support the planning and execution of product line initiatives and overall category strategy. This includes development of new products, optimizing and increasing profitability of existing products, and vendor management. The position assists in leading product development from conceptual stages through its entire life cycle to optimize profit and meet marketing, sales, financial, and corporate growth objectives. You will have an opportunity to lead and grow your career through innovation, entrepreneurship, and product sales growth within assigned product categories.

What your day-to-day will look like:

• Support product strategies and proactively help lead products throughout the lifecycle to ensure success of products.
• Support product category strategy and Spares department P&L to achieve established revenue, margin, and profit goals.
• Work with Engineering, Operations and Strategic Sourcing to identify and implement initiatives to maintain market competitiveness.
• Assist the technical publications department as necessary in creating and verifying content for operations manuals, instructions sheets and service bulletins.
• Work with suppliers to ensure acceptable product quality, conformance, and support to include communicating product quality issues and product improvement requests through established formats and resolving warranty issues.
• Coordinate with suppliers to ensure current and accurate product manuals and service/parts manuals are published and shipped in accordance with company guidelines.
• Monitor warranty and ensure that product issues are resolved.
• Develop and maintain a product management backlog for the Aftermarket Parts business as process owner.
• Develop and present detailed business cases for new products to management ensuring alignment to strategy and ensuring that the team prioritizes products based on input from management.
• Develop and maintain timelines, communicate project status to stakeholders, and monitor progress to the end product launch.
• Champion and communicate the value proposition, technical differentiation, and advantages of products in the portfolio.
• Identify product gaps and customer needs; help conduct customer/market research to identify solutions.
• Determine product pricing based on market research, production costs and anticipated demand.
  To thrive in this role, you have:
  
  • Bachelor's degree in business or technical discipline,
  • Minimum 2 years of demonstrated success in product management and new product development,
  • Proficiency with Microsoft Office,
  • Ability to make decisions in a challenging environment,
  • Entrepreneurial approach and the ability to drive ideas into a product and overcome challenges and hurdles in developing a new business category,
  • Ability to travel 25% of the time,
  • Setting you apart from others would be a Master's degree in a business field of study with experience in heavy industry or computer hardware. Experience with Jira and SAP would be a plus.
    Why you'll love working for Siemens!
    
    • Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1!
    • We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
    • We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
    • We are front-runners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
    • Solve the world's most significant problems - Be part of exciting and innovative projects.
    • Opportunities to contribute your innovative ideas and get paid for them! Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list.
    • Employee perks and discounts in addition to our 401k match and generous Paid Time Off.
      Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.
      
      Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html . The base salary range for this position in California is $89,000-$120,100. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.
      
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Keywords: Siemens Mobility, Sacramento , Product Manager Alternative Parts Mobility Customer Service, Executive , Sacramento, California