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VDC Manager

Company: Jobot
Location: Sacramento
Posted on: November 17, 2023

Job Description:

Collections position with a great bonus structure! Monthly and Quarterly bonus potential!This Jobot Job is hosted by: Ann HuronAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $16 - $17 per hourA bit about us:Passion. Professionalism. Personal growth. What we do is more than a job. It's an opportunity to change lives and unleash your talent.Since 2004, the group has grown, evolved, and led the funeral and cemetery profession with a fresh perspective and without ever losing sight of what we do best: celebrating life and passionately supporting the families we serve. What began as a single property in Decatur, Illinois has now expanded to include more than 85 funeral, cremation and cemetery locations serving thousands of families across the United States. Here, we understand the power of legacies, and we've made it our life's work to honor them.We choose collaboration over bureaucracy. Here, everyone has a chance to lead. We encourage & empower our people at every level to speak up, be heard, and watch their ideas become realities. Degreed & non-degreed professionals, labor workers, industry experts - people from all career and experiential backgrounds have the opportunity to find a home here.Why join us?

  • Monthly and Quarterly bonus opportunities- Brings your pay potential to $69k/annually
  • Employees voted as best company to work for 8 years in a row!
  • Collaboration over bureaucracy!
  • You'll be heard!
  • Galleria AreaJob DetailsSummary/Objective:The Collections Specialist will be responsible for calling, negotiating, and educating our clientele regarding their past due balances and Company polices. The Collections Specialist will also act as a liaison for our location staff to ensure service is above and beyond our client expectations. The successful candidate will have strong critical thinking, organizational, quality assurance, and time management skills, as well as the ability to work independently and prioritize multiple projects.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Contact clients by phone to retrieve past due monies
    • Check to ensure that appropriate changes were made to resolve clients' problems
    • Keep records of clients' interactions, recording details of inquiries, complaints, or comments, as well as actions taken in the computer system
    • Partner with various locations to address and resolve billing and collections discrepancies
    • Maintain daily outbound call requirements (50 outbound weekly average)
    • Ensure clients receive 3 follow-up calls monthly on any unresolved accounts
    • Send collection letters to clients in accordance with company guidelines
    • Generate and maintain a monthly aging report documenting collection activity
    • Follow policy and procedures outlined in the issued collection manual Competencies:
      • Ability to negotiate and persuade clients to accept payment options
      • Strong commitment to providing the highest level of customer care
      • Excellent verbal and written communication
      • Ability to handle difficult situations Supervisory Responsibility:This position has no supervisory responsibilitiesMinimum Requirements & Experience:
        • High School Diploma
        • 1 + years of experience in a high-volume call center environment Preferred Education & Experience:
          • 1+ years of experience with first party collections or accounts receivableInterested in hearing more? Easy Apply now by clicking the "Apply" button.

Keywords: Jobot, Sacramento , VDC Manager, Executive , Sacramento, California

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