Director of Service Fulfillment
Company: Numotion
Location: Sacramento
Posted on: May 25, 2023
Job Description:
By joining Numotion, you will be a part of the nation's leading
provider of Complex Rehabilitation Technology. Numotion is helping
thousands of people with individually configured, medically
necessary mobility products and services. From manual and powered
wheelchairs to disposable medical supplies that serve unique
medical and functional needs, we are improving the lives of people
with disabilities by enabling them to actively participate in
everyday life. Maintaining our standing as the industry leader in
CRT comes from having a workforce with a diverse mix of minds,
backgrounds and experiences, and we are committed to cultivating an
inclusive work environment based on open dialogue, active listening
and ongoing definitive actions.
SUMMARY OF RESPONSIBILTY:
Director of Service Fulfillment leads and oversees efforts of field
service technicians to assure effective repair services. Manages
staff to meet company goals including targets for customer
satisfaction & timely resolution of repairs and issues.
Essential Functions:
- Leads and directs service techs in providing repair services to
customers assuring a high level of customer satisfaction and
retention.
- Travels between locations within assigned geographical zone to
reduce service backlog (install/delivery), staff oversight and
development.
- Provides technical expertise and guidance to the team.
- Responsible for hiring, developing, coaching and performance
management of staff.
- Identify and provide solutions for business processes and
related field issues.
- Directs the completion of orders for replacement parts
accurately and in a timely manner, to ensure the completion of
warranty and RA documentation as appropriate.
- Works cross functionally with all other Numotion departments,
coordinates service technicians, including optimization of
scheduling and routing to assure quality and timely provision of
service and repair.
- Works directly with the rehab fulfillment leader to maintain
service inventory and service loaners/rentals in good operating
condition.
- Leads and implements Numotion Service & Repair best practices
(including safety & performance inspections) and driving universal
service and repair processes within the territory.
- In conjunction with all other Numotion departments, address and
resolve escalations in the timeframes outlined in procedures.
- Ensures all activities and operations are carried out in strict
compliance with company and government processes/regulations
- Other duties as assigned.
REQUIRED QUALIFICATIONS AND COMPETENCIES:
- Bachelors' degree in related field or an equivalent combination
of education and directly related experience may be
considered.
- Minimum of five years of related work experience in a technical
and/or mechanical capacity.
- Minimum of two years of supervisory experience, including
leading, mentoring and/or coaching.
- Must possess valid State Driver's License, and acceptable
driving record.
- Must be willing and able to travel frequently across
geographical zone locations.
PREFERRED QUALIFICATIONS AND COMPETENCIES
- Strong background and experience in service & repair processes,
technologies, and innovations.
- Knowledge of complex rehab equipment and products
- Demonstrated technical or mechanical knowledge
- Experience in or exposure to healthcare management
- Basic understanding of financial reporting
- Knowledge of MS Word, Excel, PowerPoint, and Outlook
- Ability to effectively utilize technology and learn and adapt
to new technology environments
- Previous experience with healthcare accreditation process and
business requirements.
- Demonstrated ability to thrive in a matrixed environment,
working with cross functional team members to achieve shared
goals.
- Ability to work in a fast-paced environment and juggle multiple
priorities
- Results oriented - has driven consistent results over
time.
- Forward thinking - able to connect dots in everyday processes
and tasks that will allow the team to be more effective at
obtaining results.
- Personable - communicates effectively with team and
demonstrated ability to develop leaders' capabilities.
- Externally Focused - Compassionate leader who demonstrates
leadership to help team members see items from a variety of
viewpoints and who approaches each item with an appropriate sense
of urgency.
- Clear Vision - Simplification focused individual that
demonstrates ability to coach team members to prioritize actions on
goal attainment and alignment of short- and long-term goals.
At Numotion, we offer competitive compensation packages, including
medical, dental and vision insurance, short-term and long-term
disability, a 401k, and life insurance. Numotion is an equal
opportunity employer. We strive for a workplace that reflects the
communities we serve and do not tolerate discrimination against our
employees, customers, and partners regardless of ethnicity,
disability, gender identity, sexual orientation, religion, age,
citizenship, marital or veteran status. Numotion is a drug-free
workplace. Candidates are required to pass a drug test before
beginning employment.
Keywords: Numotion, Sacramento , Director of Service Fulfillment, Executive , Sacramento, California
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