Expert Client Manager - AUTO (Detroit or REMOTE)

Company: Acxiom
Location: Sacramento
Posted on: May 23, 2023

Job Description:

The Expert Client Manager owns the client relationship. Oversees and maintains a consultative relationship with the client, acting as the primary contact and partner for all Acxiom products and services. Responsible for maintaining excellent client communication at all levels of the organization. Works closely with the client to regularly review account performance, identifying and communicating opportunities for additional Acxiom support. In addition, they are responsible for developing the business by identifying and selling additional services within the Acxiom product portfolio.
RESPONSIBILITIES:

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  Responsible for sales strategy within account; develop and grow existing client revenue/generating new business through value-based upselling.
  
  
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  Responsible for meeting client expectations and ensuring the client is kept fully up to date with critical activity on the account.
  
  
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  Achieves contracted revenue target and incremental growth (target within account).
  
  
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  Responsible for account plan development.
  
  
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  Act as the key interface between the client and all relevant Acxiom product teams.
  
  
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  Escalation point for status, issues, problems and feedback to client/stakeholders and teams.
  
  
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  Negotiate contracts on behalf of company.
  
  
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  Responsible for managing within salesforce all records of sales, revenue, and other key account information.
  
  
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  Lead client-facing and internal troubleshooting efforts.
  
  
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  Work closely with delivery team managers helping to support overall business strategy, developing new business opportunities, creating quarterly business review presentations and other client needs.
  
  
  QUALIFICATIONS:
  
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    Bachelor's degree from a four-year college or university or equivalent work experience
    
    
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    Requires experience selling marketing technology solutions such as CDPs, cloud platforms.
    
    
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    Able to analyze problems and strategize for better solutions.
    
    
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    Knowledgeable of sales process from initiation to close.
    
    
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    Able to multitask, prioritize, and manage time efficiently.
    
    
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    Solid negotiation skills and ability to build strong interpersonal relationships with clients and management.
    
    
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    Experience in data, digital and/or marketing services industry.
    
    
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    Automotive sales or marketing experience preferred.
    
    
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    Preferred 7+ years of experience in an account leadership role in sales, marketing or agency environment for Auto OEMs.
    
    
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    Demonstrated ability to understand the customer's business and align client services to client priorities and link to Acxiom value proposition.
    
    
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    Experienced with media audience development and measurement solutions.
    
    
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    Must be Familiar with marketing technology, including CDPs, Marketing Clouds and cloud platforms.
    
    
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    Consultative/Persuasive skills.
    
    
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    Excellent group presentation skills.
    
    
    TRAVEL: Up to 35%
    LOCATION: Detroit/Homebased
    Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected
    #GD17
    Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
    #GD17
    Primary Location City/State:
    Homebased - Detroit, Michigan
    Additional Locations (if applicable):
    Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
    Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
    Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .
    We are leaders in helping brands achieve the number one mantra for every business - know your customer. For fifty years, we've helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
    We're one of the marketing industry's most experienced, respected and forward-thinking leaders. For nearly fifty years, we've helped the world's best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
    Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you're an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
    At Acxiom, our values begin with our associates, who are the single most important driver of our success. We're looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise - to our clients and to our associates - and define our company culture.
    If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
    We highly recommend you create an account to monitor your resume submissions. Click on the Sign In link above to create an account or sign up at the end of your application.
    Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more:
    About Us (https://www.acxiom.com/about-us/)
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    Internal applicants need to apply for open positions through their Workday account. Please log into Workday and use the Find Jobs report to search for and apply for positions posted internally. For questions, please contact the recruiter listed on the job posting.
    Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https://www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
    Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .

Keywords: Acxiom, Sacramento , Expert Client Manager - AUTO (Detroit or REMOTE), Executive , Sacramento, California