Manager - IT Project Manager

Company: Golden 1 Credit Union
Location: Sacramento
Posted on: January 23, 2023

Job Description:

TITLE: Manager - IT Project Manager STATUS: EXEMPT DEPARTMENT: IT- Planning and Governance Admin REPORTS TO: VP, IT Planning and Governance JOB CODE: 11302 PAY SCALE: $125,000.00 - $150,100.00 ANNUALLY GENERAL DESCRIPTION: The IT Project Management Office (IT PMO) Manager supports Senior Leadership and the information technology project portfolio in ensuring strategic alignment, governance control, resource management, value management, change management, and continuous improvement. The IT PMO Manager leads a team of professionals including Sr. Project Managers, Project Managers, Scrum Leaders, and Analysts and is responsible for the oversight of portfolios, resource management, and underlying projects. This position establishes and maintains the IT PMO governance framework, portfolio and project management standards, resource oversight, master release schedule, and delivery standards in support of credit union strategic goals. TASKS, DUTIES, FUNCTIONS:

• Refine, monitor, and maintain IT PMO framework and program capabilities of Ideate and Plan, Manage and Govern, Execute and Guide, Monitor and Improve in collaboration with credit union Leadership, IT and EPMO Management.
• Develop, monitor, and maintain IT PMO standards, procedures, reporting, and metrics in collaboration with IT leadership and EPMO Management.
• Manage IT PMO roadmap of in-flight and planned initiatives to identify and resolve potential dependencies, gaps, and inadequacies in IT capabilities (e.g., resources, skillsets, funding, etc.) and ensure alignment with organization and credit union strategic objectives.
• Serve as an escalation resource for Project Managers and Scrum Leaders to resolve issues and mitigate portfolio risks and impediments. Provide stakeholder escalation and stakeholder management support.
• Support Portfolio Managers and Sponsor in ensuring projects and initiatives brought forward to established governance committees align with strategic goals, objectives, and investment funding. Review and prepare committee materials.
• Interview, hire, onboard, develop, and deploy qualified portfolio and project management professionals and provide access to tools needed to assist EPMO staff and project teams in the execution of portfolio initiatives
• Direct, develop, coach, mentor, and motivate IT PMO staff to take accountability and positive action for their assigned work. Provide focus and direction to staff to achieve established goals and defined deadlines.
• Monitor performance, assist employees with developing and achieving performance goals, and conduct performance evaluations. Interact with Human Resources on employee matters to provide support, direction, and resolution.
• Develop and maintain Risk Management guidelines in collaboration with credit union leadership and IT Management.
• Develop and maintain Quality guidelines in collaboration with credit union leadership and IT Management. TASKS, DUTIES, FUNCTIONS (Continued):
• Track value metrics for in-flight and planned initiatives to confirm projects and programs are providing anticipated benefits to credit union.
• Develop and maintain Change Management processes to alert and prepare impacted business units of upcoming changes in operations.
• Develop and maintain resource management for IT, as well as master schedule for all major platforms
• Maintain key "lessons learned" for use in future initiatives and strategic planning.
• Assist Senior Leadership as needed and perform other related duties as assigned.
• Participate in regulatory examinations, as well as with internal and external audits.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
• Excellent leadership, portfolio and project management skills, and organizational change management skills.
• Exceptional oral and written communication skills including presentation and facilitation skills to interact with executive and senior leaders, members, and credit union staff.
• Able to negotiate vendor agreements and oversee vendor delivery.
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as personal computer, multi-use copiers and telephone.
• Must be self-directed, able to work on own initiative.
• Proficient in project management software and Project Portfolio Management (PPM) tools.
• Ability to work under pressure and tight deadlines; may be required to work extended hours to complete tasks.
• Carry and respond to smartphone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of staff and management, including Senior Management.
• EXTERNAL: Members, vendors, suppliers, government agencies, credit union industry associations and peers at other financial institutions.
• QUALIFICATIONS: EDUCATION: Bachelor's degree in Business Administration, Accounting, Management Information Systems or Computer Science is strongly preferred. Advanced Degree in Business Administration or other related area is preferred.
• EXPERIENCE: Minimum eight years of portfolio and / or project experience required, including experience managing complex projects end-to-end, preferably in a financial institution. Experience managing programs required. Experience managing and leading a team of professional level staff is required.
• KNOWLEDGE/SKILLS:

• Knowledge of financial products and services, especially as it relates to various delivery channels preferred.
• Knowledge of existing credit union products, services, and overall operational guidelines.
• Strong knowledge of business analytical practices and methodologies and process improvement methodologies.
• Strong research, analytical, planning, and organizational skills.
• Customer-focused attitude and ability to work proactively and efficiently.
• Supportive of all decisions, choices, goals, and objectives as determined by IT Senior Leadership and Executive Leadership.
• Proven ability to evaluate key business objectives and develop appropriate action plans.
• Proficient in Microsoft Office products, especially MS Teams, MS Project, MS Excel, MS Visio, and MS PowerPoint.
• Ability to use logical reasoning when making objective observations, examinations, evaluations, and recommendations.
• Familiarity with common contractual language and contract negotiation. PHYSICAL REQUIREMENTS:
• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range. A device to enhance hearing will be provided if needed.
• Ability to lift 20 lbs. as may be required.
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
• May require long work hours to accomplish tasks.
• Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included.
• Prolonged use of telephone to accomplish tasks. LICENSES/CERTIFICATIONS: Project Management Professional (PMP) and (PfMP) certifications from the Project Management Institute (PMI) or Certified Business Analyst Professional (CBAP) from the International Institute of Business Analysis (IIBA) required. THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS A ND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 12/28/2022

Keywords: Golden 1 Credit Union, Sacramento , Manager - IT Project Manager, Executive , Sacramento, California