Account Manager

Company: Vaco Resources
Location: Sacramento
Posted on: November 25, 2022

Job Description:

Vaco is looking for people-centric, personable, upbeat, energetic, have strong communication, listening skills, and relationship (trust) building skills, are highly adaptable, comfortable with ambiguity, and demonstrate high empathy.Daily Job Duties:Builder Point of Contact

• Serve as a primary point of contact for builder escalations applicable to homebuyers and/or homeowners
• Assist with resolving customer concerns, specifically elevated or outlier issues that may require coordination of multiple depts.Subject Matter Expert
  • Complementing Sales/Training, can provide clarification and real-time assistance with processes related to the homebuyer or homeowner issuesQuality Assurance
    • Review active onboardings for accuracy, addressing outliers and working with internal and external stakeholders as needed to resolveVoice of the Customer
      • Receive and disseminate builder feedback to internal stakeholdersReporting
        • Review trends and notify department leaders of issues to address and resolve
        • Provide assigned builders with performance metrics and participate in reviews as needed

Keywords: Vaco Resources, Sacramento , Account Manager, Executive , Sacramento, California