Information Technology Business/Technical Analyst II (Customer Relationship Management)
Company: Los Rios Community College District
Posted on: September 24, 2022
The Information Technology Business/Technical Analyst II is an
experienced Information Technology Business/Technical Analyst I, or
equivalent who has primary responsibility for Business and/or
Technical Analysis across several major systems and applications,
and with complex integration responsibilities. The Information
Technology Business/Technical Analyst II is distinguished from the
Information Technology Business/Technical Analyst I by the amount
of leadership exercised and the complexity and scope of work
performed, and the exercise of significant autonomy in research and
development of solution options. Information Technology
Business/Technical Analyst II operates with moderate oversight For
a detailed job description for this Los Rios Classified Employees
Association (White Collar) posting click here. Salary $8,802.28 -
$12,287.46 per month, starting salary is at Step 1 ($8,802.28).
LRCCD Salary Schedules
Additional Salary Information No additional salary information to
Los Rios Community College District offers competitive salaries and
a very comprehensive employee benefits package to include medical
insurance, CalPERS retirement, and opportunities for additional
insurance and financial investments. Full-time, twelve-month
employees receive 18 days of annual paid holidays, 15 days'
vacation yearly (with increases after 5 & 10 years), and 8 hours of
sick leave per month. Los Rios also offers extensive professional
development opportunities with the district and financial support
and/or paid time off to complete external academic studies. You are
eligible for the aforementioned benefits as a regular employee with
a permanent assignment of 0.50 FTE or greater. To calculate this
position's FTE, take the number of hours per week divided by 40, to
get the percentage of hours worked. Then take the number of months
worked divided by 12, to get the percentage of work year. Then take
the percentage of hours worked divided by the percentage of months
worked to get the position's FTE (e.g., a position that is 30 hours
per week with a work year of 12 months: 30/40 = 0.75; 12/12 = 1;
0.75/1 = 0.75 FTE). For the full LRCEA contract agreement, details
click here. Assignment Responsibilities
Operations (including security, performance, problem resolution,
Business Analyst - Primary responsibility for business analysis at
college-wide or district level.
Technical Analyst - Primary responsibility for analysis,
development, and maintenance of technical applications that support
college-wide or district-wide level functions. This includes but
not limited to the ERM (enterprise resource management system -
Be able to research, set-up, and configure system functionality per
existing, created, or delivered documentation on any system that
supports the District.
Primary focus to provide business analyst and/or technical analyst
support for one or more similar systems or business areas (such as
multiple modules in a functional domain and/or an interface that
supports the primary focus).
Secondary focus is assist in research, configuration, setup, and/or
development of specific modules across functional domains and
across multiple technical platforms.
Business Analyst - May maintain multiple functional applications
and/or multiple servers for one or more similar systems and/or
related functional area.
Technical Analyst - Performs installation and patching of software
for development and production assigned systems.
Technical Analyst - Analyzes and resolves technical issues.
Works with vendor to resolve problems.
Provides vendor with enhancement requests.
Creates scripted procedures and/or programming to automate support
Monitors performance, availability, and capacity of assigned
Performs analysis, application and migration of patches to the
assigned functional applications, both in development and
Maintains relevant technical documentation for District Information
Conducts internal and external research to gather data and
objectives/guidelines for organization-wide information
Conducts various types of analysis including alternative, business
applications, cost benefit, data, feasibility, impact, technical
and/or workflow processes.
Advises on project and system feasibility.
Monitors the service delivery of information systems and recommends
needed changes or
Conducts analysis using tools and techniques to address business
Uses established industry methods and standards for conducting
research, developing models, and performing statistical
Develops business models.
Designs and develops application.
Supports development and production application environments per
Analyzes, detects, and corrects technical problems and
Supports production control and operational activities.
Researches, identifies, and documents business and system
Designs, codes, tests and implements pages and programs; creates
timelines and documentation as needed.
Translates and simplifies requirements for technical design.
Creates functional requirements in use cases; coordinates
requirements walk-through and sign-offs, verifies with user
representatives/stakeholders that use cases and process models
accurately portray specific business needs.
Provides/develops technical documentation for existing and
delivered system applications across functional domains.
Maintains or administers software, across multiple major systems
(different Operating Systems, different applications, integration
between systems, etc.).
Provides business analyst and/or technical analyst support for
system applications across functional domains (examples of
functional domains include but not limited to: HR, Financial and
Campus Solutions/Student Administration) and across multiple
Maintains and monitors performance, capacity, and availability of
Researches and develops non-standard or custom configuration/setup
or system modifications to meet business requirements.
Coordinates with Senior Information Technology Analysts on server
Performs major upgrades of software for development and production
servers and software.
Recommends changes for future consideration to improve application
functionality, security, performance, capacity, and cost
Designs, codes, tests and implements complex pages/panels and
complex programs; creates timelines and documentation as
Provides/develops technical documentation for existing and
delivered system applications across functional domains and across
multiple technical platforms. Organizational Support and
Assists and provides coverage for other Information Technology
staff, sometimes in either technical or functional roles.
Leads cross-functional business process re-engineering teams and
continuous improvement efforts. Products:
Participates in projects and provides task definitions and time
estimates within assigned role.
Performs project planning and management for small and medium sized
projects and software patch cycles.
Manages on-going priorities, schedules, and task completions.
Provides development for multiple projects.
Organizational Support and Leadership:
Attends vendor training (off-site or web-based).
Assists and provides coverage for other Information Technology
staff in similar roles.
Maintains knowledge and provides advice in the business areas
Evaluate potential software solutions, including off-the-shelf and
open source components, and the system architecture to ensure that
they meet business requirements.
Leads functional business process re-engineering teams and
continuous improvement efforts.
Acts as liaison between Information Technology departments and
customer business units. Projects:
Performs project planning and management for large-sized projects
and software upgrades. Strategy:
Researches vendor sites for technical information/updates, new
product updates, and future trends.
Participates in long-range Information Technology planning and
related cost analysis within assigned area.
Following established plans, implements system architectures,
policies, and procedures, additions, replacements, upgrades, or
retirement of computer, network, database management or application
Recommends changes to system architectures, policies, and
Plans, designs, and implements additions, replacements, upgrades,
or retirement of computer, network, database management or
application systems. Performs related duties as required.
The department is responsible for the implementation, integration,
and administration of the Los Rios communication management
platform. Have the ability to analyze, design, create, support, and
maintain enterprise communication platforms supporting marketing
automation, strategic communication and campaign management, case
management, web and social engagement, training, and report
development. Knowledge of customer service, stakeholder
partnerships, team coordination, request management, solution
development and implementation, API integrations, detailed
technical and functional documentation, application administration,
including system configuration, user account provisioning and
security. Additional Information -
Work Year 12 month
8:00 a.m. to 5:00 p.m., Monday - Friday Alternate work schedules
and remote/hybrid assignments may be available depending upon the
operational needs of the department and employee performance. Total
Hrs per Week/Day 40 hours per week
EDUCATION/EXPERIENCE: A Bachelor's degree in computer sciences,
management information systems, engineering or closely related
field and four years' experience directly related to the job
duties; OR, a Bachelor's degree and two years in class of
Information Technology Analyst I ; OR, a Bachelor's degree and six
years' experience directly related to the job duties. Have an
equity-minded focus, responsiveness, and sensitivity to and
understanding of the diverse academic, socioeconomic, cultural,
disability, gender identity, sexual orientation, and ethnic
backgrounds of community college students, including those with
physical or learning disabilities as it relates to differences in
learning styles; and successfully foster and support an inclusive
educational and employment environment (Experience Requirement: One
year of experience is equal to 12 months of experience at 40 hours
per week. Applicable part-time experience will be converted to the
full-time equivalent for purposes of meeting the experience
requirement. Education Requirement: One year of education is equal
to 30 semester units.) Education must be from an accredited
institution. Application Instructions
Applicants applying to this position are REQUIRED to complete and
A Los Rios Community College District Application
Letter of Interest NOTES:
Applications submitted without all required documents, listed
above, will be disqualified.
Applicants indicating "see resume" on the application will not have
that referenced experience considered for minimum qualifications,
which may lead to the application being disqualified.
Applicants, including current Los Rios Community College District
employees, are required to provide official transcripts, if
required to meet the minimum qualifications for the position.
Applicants are required to submit official transcripts within 60
days of the time of hire.
Graduate advising documents and grade reports will not be accepted
as official transcripts.
Individuals who have completed college or university course work at
an institution in a country other than the United States must
obtain a complete evaluation of foreign transcripts, degrees, and
other relevant documents.
A foreign transcript evaluation is required any time foreign course
work is used to meet minimum qualifications and/or salary placement
even if the foreign transcript has been accepted by a college or
university in the United States.
Foreign transcript evaluations are ONLY accepted from AICE
(Association of International Credential Evaluations, Inc.) or
NACES (The National Association of Credential Evaluation Services)
agencies or evaluators. For additional information on foreign
transcript evaluations click here. Do not submit additional
materials that are not requested.
Keywords: Los Rios Community College District, Sacramento , Information Technology Business/Technical Analyst II (Customer Relationship Management), Executive , Sacramento, California
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