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Information Technology Business/Technical Analyst II (Customer Relationship Management)

Company: Los Rios Community College District
Location: Sacramento
Posted on: September 24, 2022

Job Description:

The Information Technology Business/Technical Analyst II is an experienced Information Technology Business/Technical Analyst I, or equivalent who has primary responsibility for Business and/or Technical Analysis across several major systems and applications, and with complex integration responsibilities. The Information Technology Business/Technical Analyst II is distinguished from the Information Technology Business/Technical Analyst I by the amount of leadership exercised and the complexity and scope of work performed, and the exercise of significant autonomy in research and development of solution options. Information Technology Business/Technical Analyst II operates with moderate oversight For a detailed job description for this Los Rios Classified Employees Association (White Collar) posting click here. Salary $8,802.28 - $12,287.46 per month, starting salary is at Step 1 ($8,802.28). LRCCD Salary Schedules
Additional Salary Information No additional salary information to note
Benefits
Los Rios Community College District offers competitive salaries and a very comprehensive employee benefits package to include medical insurance, CalPERS retirement, and opportunities for additional insurance and financial investments. Full-time, twelve-month employees receive 18 days of annual paid holidays, 15 days' vacation yearly (with increases after 5 & 10 years), and 8 hours of sick leave per month. Los Rios also offers extensive professional development opportunities with the district and financial support and/or paid time off to complete external academic studies. You are eligible for the aforementioned benefits as a regular employee with a permanent assignment of 0.50 FTE or greater. To calculate this position's FTE, take the number of hours per week divided by 40, to get the percentage of hours worked. Then take the number of months worked divided by 12, to get the percentage of work year. Then take the percentage of hours worked divided by the percentage of months worked to get the position's FTE (e.g., a position that is 30 hours per week with a work year of 12 months: 30/40 = 0.75; 12/12 = 1; 0.75/1 = 0.75 FTE). For the full LRCEA contract agreement, details click here. Assignment Responsibilities
Operations (including security, performance, problem resolution, and budgets):
Business Analyst - Primary responsibility for business analysis at college-wide or district level.
Technical Analyst - Primary responsibility for analysis, development, and maintenance of technical applications that support college-wide or district-wide level functions. This includes but not limited to the ERM (enterprise resource management system - ERM).
Be able to research, set-up, and configure system functionality per existing, created, or delivered documentation on any system that supports the District.
Primary focus to provide business analyst and/or technical analyst support for one or more similar systems or business areas (such as multiple modules in a functional domain and/or an interface that supports the primary focus).
Secondary focus is assist in research, configuration, setup, and/or development of specific modules across functional domains and across multiple technical platforms.
Business Analyst - May maintain multiple functional applications and/or multiple servers for one or more similar systems and/or related functional area.
Technical Analyst - Performs installation and patching of software for development and production assigned systems.
Technical Analyst - Analyzes and resolves technical issues.
Works with vendor to resolve problems.
Provides vendor with enhancement requests.
Creates scripted procedures and/or programming to automate support functions.
Monitors performance, availability, and capacity of assigned functional applications.
Performs analysis, application and migration of patches to the assigned functional applications, both in development and production.
Maintains relevant technical documentation for District Information Technology.
Conducts internal and external research to gather data and objectives/guidelines for organization-wide information systems.
Conducts various types of analysis including alternative, business applications, cost benefit, data, feasibility, impact, technical and/or workflow processes.
Advises on project and system feasibility.
Monitors the service delivery of information systems and recommends needed changes or
improvements.
Conducts analysis using tools and techniques to address business application issues.
Uses established industry methods and standards for conducting research, developing models, and performing statistical analysis.
Develops business models.
Designs and develops application.
Supports development and production application environments per vendor standards.
Analyzes, detects, and corrects technical problems and deficiencies.
Supports production control and operational activities.
Researches, identifies, and documents business and system requirements.
Designs, codes, tests and implements pages and programs; creates timelines and documentation as needed.
Translates and simplifies requirements for technical design.
Creates functional requirements in use cases; coordinates requirements walk-through and sign-offs, verifies with user representatives/stakeholders that use cases and process models accurately portray specific business needs.
Provides/develops technical documentation for existing and delivered system applications across functional domains.
Maintains or administers software, across multiple major systems (different Operating Systems, different applications, integration between systems, etc.).
Provides business analyst and/or technical analyst support for system applications across functional domains (examples of functional domains include but not limited to: HR, Financial and Campus Solutions/Student Administration) and across multiple technical platforms.
Maintains and monitors performance, capacity, and availability of organization-wide business
applications.
Researches and develops non-standard or custom configuration/setup or system modifications to meet business requirements.
Coordinates with Senior Information Technology Analysts on server updates.
Performs major upgrades of software for development and production servers and software.
Recommends changes for future consideration to improve application functionality, security, performance, capacity, and cost benefit.
Designs, codes, tests and implements complex pages/panels and complex programs; creates timelines and documentation as needed.
Provides/develops technical documentation for existing and delivered system applications across functional domains and across multiple technical platforms. Organizational Support and Leadership:
Assists and provides coverage for other Information Technology staff, sometimes in either technical or functional roles.
Leads cross-functional business process re-engineering teams and continuous improvement efforts. Products:
Participates in projects and provides task definitions and time estimates within assigned role.
Performs project planning and management for small and medium sized projects and software patch cycles.
Manages on-going priorities, schedules, and task completions.
Provides development for multiple projects.
Organizational Support and Leadership:
Attends vendor training (off-site or web-based).
Assists and provides coverage for other Information Technology staff in similar roles.
Maintains knowledge and provides advice in the business areas supported.
Evaluate potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements.
Leads functional business process re-engineering teams and continuous improvement efforts.
Acts as liaison between Information Technology departments and customer business units. Projects:
Performs project planning and management for large-sized projects and software upgrades. Strategy:
Researches vendor sites for technical information/updates, new product updates, and future trends.
Participates in long-range Information Technology planning and related cost analysis within assigned area.
Following established plans, implements system architectures, policies, and procedures, additions, replacements, upgrades, or retirement of computer, network, database management or application systems.
Recommends changes to system architectures, policies, and procedures.
Plans, designs, and implements additions, replacements, upgrades, or retirement of computer, network, database management or application systems. Performs related duties as required. Additional Information
The department is responsible for the implementation, integration, and administration of the Los Rios communication management platform. Have the ability to analyze, design, create, support, and maintain enterprise communication platforms supporting marketing automation, strategic communication and campaign management, case management, web and social engagement, training, and report development. Knowledge of customer service, stakeholder partnerships, team coordination, request management, solution development and implementation, API integrations, detailed technical and functional documentation, application administration, including system configuration, user account provisioning and security. Additional Information -
Work Year 12 month
Work Schedule
8:00 a.m. to 5:00 p.m., Monday - Friday Alternate work schedules and remote/hybrid assignments may be available depending upon the operational needs of the department and employee performance. Total Hrs per Week/Day 40 hours per week
Special Requirements
Minimum Qualifications
EDUCATION/EXPERIENCE: A Bachelor's degree in computer sciences, management information systems, engineering or closely related field and four years' experience directly related to the job duties; OR, a Bachelor's degree and two years in class of Information Technology Analyst I ; OR, a Bachelor's degree and six years' experience directly related to the job duties. Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment (Experience Requirement: One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement: One year of education is equal to 30 semester units.) Education must be from an accredited institution. Application Instructions
Applicants applying to this position are REQUIRED to complete and submit:
A Los Rios Community College District Application
Resume
Letter of Interest NOTES:
Applications submitted without all required documents, listed above, will be disqualified.
Applicants indicating "see resume" on the application will not have that referenced experience considered for minimum qualifications, which may lead to the application being disqualified.
Applicants, including current Los Rios Community College District employees, are required to provide official transcripts, if required to meet the minimum qualifications for the position.
Applicants are required to submit official transcripts within 60 days of the time of hire.
Graduate advising documents and grade reports will not be accepted as official transcripts.
Individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees, and other relevant documents.
A foreign transcript evaluation is required any time foreign course work is used to meet minimum qualifications and/or salary placement even if the foreign transcript has been accepted by a college or university in the United States.
Foreign transcript evaluations are ONLY accepted from AICE (Association of International Credential Evaluations, Inc.) or NACES (The National Association of Credential Evaluation Services) agencies or evaluators. For additional information on foreign transcript evaluations click here. Do not submit additional materials that are not requested.

Keywords: Los Rios Community College District, Sacramento , Information Technology Business/Technical Analyst II (Customer Relationship Management), Executive , Sacramento, California

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