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Strategic Risk Manager - Virtual

Company: American Express
Location: Sacramento
Posted on: September 23, 2022

Job Description:

**Description**You Lead the Way. We've Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.The Strategic Risk Manager will report to the Director of Strategic Risk Services and is responsible for developing e-commerce fraud prevention and revenue retention strategies for Accertify clients. This role requires a deep understanding of card not present fraud, including identification of fraud through data analysis, prevention techniques, and performance monitoring. The Strategic Risk Manager will work directly with e-commerce clients across all industries and provide consultation services to help them achieve their goals.**Essential Duties and Responsibilities:**+ Provide a dedicated level of strategic support to a portfolio of enterprise Strategic Risk clients+ Partner with Accertify Implementation team and consult with new clients on fraud risk strategies during the onboarding process and ensure additional strategies are implemented and tested before deployment of the Interceptas platform+ Consult with existing Accertify clients to design and implement comprehensive fraud prevention strategies and operational procedures to reduce fraud and increase efficiency+ Perform fraud-focused analyses using client data to showcase where and how fraud is taking place, make strategic and informed recommendations that the client should implement to minimize risk exposure along with other various metrics to showcase the cost of fraud and be able to present these findings to our clients+ Develop strong relationships with clients to deliver exceptional service and ensure that expectations are exceeded; act as a liaison between the clients and the organization and take feedback to other internal departments, such as sales and product+ Stay informed on emerging fraud trends and industry-specific changes that might impact Strategic Risk clients+ Keep track of platform releases and implement new features and functionality for applicable Strategic Risk clients+ Work closely with other members of the Strategic Risk department to develop new services and methods of visualizing and presenting data+ Perform on-site customer training and support the evolution of training practices+ Job requires travel onsite to client location and to Accertify offices**Qualifications**Qualifications+ 4 years of previous e-commerce CNP fraud prevention experience in a high transaction volume environment, Interceptas experience preferred+ 4 years of data analytics with a focus on fraud prevention+ In-depth understanding of payment processing environments, including chargeback rules and regulations, authorization, settlement, interchange, pricing/billing, and fraud mitigation strategies both domestically and globally+ Proven ability to analyze, interpret, document and communicate e-commerce fraud threats and trends effectively and deliver highly detailed technical information in presentation form+ Experience working in highly cross-functional environment; must be flexible and can adapt to working with tight deadlines and changing priorities+ Must be a self-starter with demonstrated ability to proactively and independently solve problems and drive results+ Expert-level knowledge of Microsoft Office, especially Excel+ Knowledge of database structures, reporting/query tools, and constructing SQL statements in Oracle; experience using reporting/data visualization tools such as Splunk and Tableau is a plus+ Critical thinker with strong strategic planning skills who can adapt quickly by grasping and applying new technical concepts+ People leadership skills and experience is a plus; ability to hire and retain talented staff, as well as the ability to train, develop and mentor a team of fraud prevention professionals+ Excellent communication skills, both written and verbal+ Bachelor's Degree or equivalent working experienceVisa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.**Job:** Technology**Primary Location:** United States**Other Locations:** US-Illinois-Itasca**Schedule** Full-time**Req ID:** 22021811

Keywords: American Express, Sacramento , Strategic Risk Manager - Virtual, Executive , Sacramento, California

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