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Senior Regional Operations Manager, New Initiatives, California

Company: Veho Tech
Location: Sacramento
Posted on: September 23, 2022

Job Description:

About Veho

Veho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.

Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho's technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.

The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages - from getting the dreaded "we missed you" note, to stolen packages. He set out to fix the problem so many customers and brands face.

Today, Veho's robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating.

As a multi-site leader, the Sr. Operations Manager, Warehouse will play a vital role in the overall success of a regional hub, including spoke locations, by leading employee activity to achieve performance goals and KPIs. You will be responsible for overseeing the regional sort facilities and driver launch operations while coaching, mentoring, and directing supervisors and associates. You will also be responsible for managing the operation's P&L, leading logistics oversight, and focusing on process improvement. Additionally, you will ensure safety in the warehouse(s), including being a champion of OSHA compliance and appropriate reporting. Last, you will be a culture carrier, leading a multi-site team.

What You Will Do:

* Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities
* Coach, train, and guide supervisors and associates for forwarding career progression Use data and collaborate with the Regional General Manager to identify and execute process improvements for the operation
* Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety
* Create, foster, and maintain strategic relationships within the Market, Region, and Central Operations teams
* Partner with our Client Operations team to exceed client expectations as their last-mile delivery carrierChampion OSHA compliance and track incidents within markets
* Lead through the values of candor, teamwork, ownership, and human
* Work cross-functionally to hire, retain, coach, and develop employees within the operation
* Actively participate in client retention and acquisition of new clients for your marketAbility to identify and execute on expanding market share
* Lead efforts to significantly impact efficiencies and scalability in WH operations (i.e. automated sortation implementation) as well as managing increased complexity at the market level (hub to spoke, master sort facilities, high volume facilities)

Required Qualifications:

* Bachelor's degree from a four-year college or university, or 6-8 years experience in warehouse operations management
* Minimum of 5 years leading leaders and managing a team of direct and indirect reports 6+ years of complex logistics operations, including warehouse (multi-site), inventory, and last-mile delivery experience
* Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environmentAbility to effectively respond to and interact with staff at all levels of the organization
* Excellent written/oral communication skills
* Advanced analytical skills--experience with Excel/Google sheets (Vlookups, Pivot Tables, etc.)
* Managed and owned P&L for a team or departmentIs physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)Willingness to work flexible schedules, including weekends, holidays, and evenings

Preferred Qualifications:

* Has Lean/Six Sigma experience
* Ability to run safety components within the warehouse in partnership with our National Safety Manager
* Warehouse experience
* Start-up/tech experience
* Proven ability to navigate ambiguity, working in an entrepreneurial environment
* Ability to lead a 24/7/365 operation
* Previous customer support/sales function experience
* Managed a middle-mile experience
* Tech proficiency

The starting salary for this role is $160,000. The actual salary is dependent upon many factors, such as education, experience, and skills. The pay range is subject to the discretion of the Company.

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Keywords: Veho Tech, Sacramento , Senior Regional Operations Manager, New Initiatives, California, Executive , Sacramento, California

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