Intensive Case Management Supervisor
Company: International Rescue Committee
Location: Sacramento
Posted on: August 7, 2022
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Job Description:
Requisition ID: req28711Job Title: Intensive Case Management
SupervisorSector: HealthEmployment Category: Fixed TermEmployment
Type: Full-TimeOpen to Expatriates: NoLocation: Sacramento, CA
USAJob DescriptionJob Overview:The Intensive Case Management (ICM)
Supervisor will oversee the Sacramento office's Intensive Case
Management program, which provides newly arrived refugees with
long-term case management, services, and resources to successfully
integrate into their new community and gain self-sufficiency. The
ICM Supervisor will supervise up to eight caseworkers and work
collaboratively as a team to provide services to clients. The ICM
Coordinator will be responsible for ensuring each client has an
individualized service plan and receives client-centered,
trauma-informed services for up to two years. This includes
assisting clients to navigate the health care system, supporting
access to benefits, providing client education, and coordinating
referrals and follow up with other service providers. In addition
to supervising staff and working directly with clients, this
position will be responsible for maintaining up to date knowledge
of all ORR Preferred Community guidelines and ensuring the program
is in compliance. Finally, this position will develop and maintain
community partnerships in the Sacramento area to ensure clients
receive a holistic set of services. This position reports to the
Community Wellness Manager. Major Responsibilities:
Responsibilities may include, but are not limited to: Serve as lead
for the ICM program, maintaining oversight of all active cases,
client needs, and progress; Directly oversee ICM Caseworkers
including onboarding, weekly supervision, oversight of tasks, and
ongoing staff training and development; Provide regular coaching to
team members, including one-on-one check-in meetings, professional
development plans, and performance management. Serve as the primary
point person for incoming refugee clients with significant health
related needs; Work with a team to conduct initial intakes and
develop individualized, holistic service plans for each client;
Provide comprehensive, client-centered case management and services
including but not limited to assistance navigating healthcare and
other systems, support accessing benefits and insurance, referrals
to community service providers, and assistance with booking
appointments and scheduling transportation and interpretation;
Assess and monitor client progress at regular intervals to ensure
progress on goals is made; modify initial service plans and other
case file documents, as required; Identify appropriate service
providers to meet client needs, successfully coordinate client
referrals, and assist and advocate for ongoing access to services
and care; Work with IRC staff to ensure client integration and
referrals across programming; Develop and strengthen strategic
partnerships with local service providers and community
organizations; Maintain up to date knowledge of all ORR Preferred
Community guidelines and ensure program compliance; Oversee
completion of timely and accurate case notes, maintain casefile
compliance, monitor client progress, and ensure tracking of program
enrollments, services, and outcomes as required by the program;
Oversee reporting including client data and written reports on case
highlights, successes, and challenges; Manage the oversight and
training of program interns and volunteers; Participate in all
program meetings, staff development activities, and fully engage as
a member of the team; Comply with all policies, procedures and
protocols of the agency; Other related duties as assigned. Key
Working Relationships: Position Reports to:Community Wellness
ManagerPosition directly supervises: 6-8ICM Caseworkers Indirect
Reporting: Other Internal and/or external contacts: Internal: The
ICM Supervisor will oversee the Intensive Case Management team and
collaborate with staff to support achievement of program goals.
This position will also develop working relationships with
Resettlement and other office staff to ensure successful client
referrals to the ICM program and from ICM to other services and
programs as necessary. External:The ICM Supervisor will be
responsible for developing and maintaining relationships and
referrals systems with community service providers to ensure
comprehensive, wrap-around services to support client needs and
self-sufficiency goals. This includes, but is not limited to,
health professionals, mental health professionals, insurance
providers, the Refugee Health Clinic, schools, special needs
resources, housing resources, etc. Job Requirements: BA degree with
an emphasis in Social Work, Public Health, or related field
required; masters strongly preferred. 4+ years of related
professional experience in case management, medical and insurance
systems, and/or health education required; Prior experience working
in humanitarian settings, with non-profit and community-based
organizations with refugees, immigrant populations or vulnerable
populations required; Experience supervising staff strongly
preferred; Experience providing crisis intervention services
required; experience managing ongoing community partnerships for
high-need clients strongly preferred; Language skills in Arabic,
Dari, Pashto, or Farsi or other relevant client languages strongly
preferred; Previous multi-cultural experience and demonstrated
ability to communicate well with people of varied backgrounds;
Strong written and verbal communication skills, including the
ability to write program updates and reports; Strong computer
skills, particularly Word and Excel required; prior experience
using data and tracking systems strongly preferred; Attention to
detail and ability to organize and track large amounts of
information efficiently and accurately; Commitment to teamwork and
collaboration across all of IRC's programs; Organized self-starter
with excellent problem-solving skills and proven ability to
multi-task, prioritize duties, manage time effectively, and
navigate stressful situations; Highly motivated with an ability to
work independently, develop new classes and programming, and be a
self-starter, maintaining responsibility for multiple tasks;
Possess reliable transportation, valid US driver's license, and
active insurance policy. Working Environment: Standard office work
environment. Travel to field site operations and external
stakeholder meetings occasional. Occasional evening and weekend
hours may be required.We offer a comprehensive and highly
competitive set of benefits.In the US, these include: 10 sick days,
10 US holidays, 20-25 paid time off days depending on role and
tenure, medical insurance starting at $120 per month, dental
starting at $7 per month, and vision starting at $5 per month, FSA
for healthcare and commuter costs, a 403b retirement savings plans
with immediately vested matching, disability & life insurance, and
an Employee Assistance Program which is available to our staff and
their families to support counseling and care in times of crisis
and mental health struggles. #LI-GR1
Keywords: International Rescue Committee, Sacramento , Intensive Case Management Supervisor, Executive , Sacramento, California
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