Workforce Management Analyst II/Scheduler
Company: Elevance Health
Location: Sacramento
Posted on: August 5, 2022
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Job Description:
Workforce Management Analyst II/Scheduler + Location: National
+50 Miles away from nearest PulsePoint, National +50 Miles away
from nearest PulsePoint + Job Family: RDA > Talent
Insights/Workforce Mgmt + Type: Full time + Date Posted:Jul 14,
2022 + Req #: JR3080 DescriptionDescription - ExternalTheWorkforce
Management Analyst II/Scheduleris responsible for performing both
real-time analysis and scheduling functions as determined by
current business need.Primary duties may include, but are not
limited to: + Performs real-time analysis duties to ensure service
levels are met. + Monitors call volume demand in real time and
flexes workforce accordingly. + Ensures that the best possible call
center service levels are achieved to maximize utilization. +
Monitors call volume and average speed of answer (ASA) in real time
& adjusts schedules to ensure consistent service is maintained. +
Designs and manages an efficient staff scheduling system for
short-term future needs which includes the development of shift
requirements and paid time off (PTO) planning. + Determines how to
best distribute the staff to meet projected call volumes. +
Analyzes historical patterns to determine nature, variance, and
seasonality of call arrival patterns. Utilizes shift schedule
templates to determine shifts. + Creates shift schedules in WFM
system. + Develops a set of priority rules that will govern how
shifts are assigned. Establish a set of scheduling resources and
monitoring systems to manage schedule administration, communication
and to track performance. Qualifications - ExternalPrimary
qualifications + Requires a BA/BS degree in Business, Statistics or
related field + Minimum of 2 years call center operations
experience + Any combination of education and experience which
would provide an equivalent background. Preferred qualifications +
2 years real-time management experience in a centralized call
center environment preferred. Please be advised that Elevance
Health only accepts resumes from agencies that have a signed
agreement with Elevance Health. Accordingly, Elevance Health is not
obligated to pay referral fees to any agency that is not a party to
an agreement with Elevance Health. Thus, any unsolicited resumes,
including those submitted to hiring managers, are deemed to be the
property of Elevance Health. Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives
and communities - and making healthcare simpler. Previously known
as Anthem, Inc., we have evolved into a company focused on whole
health and updated our name to better reflect the direction the
company is heading. We are looking for leaders at all levels of the
organization who are passionate about making an impact on our
members and the communities we serve. You will thrive in a complex
and collaborative environment where you take action and ownership
to solve problems and lead change. Do you want to be part of a
larger purpose and an evolving, high-performance culture that
empowers you to make an impact? We offer a range of
market-competitive total rewards that include merit increases, paid
holidays, Paid Time Off, and incentive bonus programs (unless
covered by a collective bargaining agreement), medical, dental,
vision, short and long term disability benefits, 401(k) +match,
stock purchase plan, life insurance, wellness programs and
financial education resources, to name a few. The health of our
associates and communities is a top priority for Elevance Health.
We require all new candidates to become vaccinated against
COVID-19. If you are not vaccinated, your offer will be rescinded
unless you provide - and Elevance Health approves - a valid
religious or medical explanation as to why you are not able to get
vaccinated that Elevance Health is able to reasonably accommodate.
Elevance Health will also follow all relevant federal, state and
local laws. Elevance Health has been named as a Fortune Great Place
To Work in 2021, is ranked as one of the 2021 World's Most Admired
Companies among health insurers by Fortune magazine, and a Top 20
Fortune 500 Companies on Diversity and Inclusion. To learn more
about our company and apply, please visit us at
careers.ElevanceHealthinc.com. Elevance Health is an Equal
Employment Opportunity employer and all qualified applicants will
receive consideration for employment without regard to age,
citizenship status, color, creed, disability, ethnicity, genetic
information, gender (including gender identity and gender
expression), marital status, national origin, race, religion, sex,
sexual orientation, veteran status or any other status or condition
protected by applicable federal, state, or local laws. Applicants
who require accommodation to participate in the job application
process may contactability@icareerhelp.comfor assistance. EEO is
the LawEqual Opportunity Employer / Disability / Veteran Please use
the links below to review statements of protection from
discrimination under Federal law for job applicants and employees.
+ EEO Policy Statement + EEO is the Law Postero + EEO Poster
Supplement-English Version + Pay Transparency + Privacy Notice for
California Residents Elevance Health, Inc. is an E-verify Employer
Need Assistance?Email us (elevancehealth@icareerhelp.com) or call
1-877-204-7664
Keywords: Elevance Health, Sacramento , Workforce Management Analyst II/Scheduler, Executive , Sacramento, California
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