Program Manager (PM)/Health Services Administrator (HSA)

Company: Wellpath
Location: Placerville
Posted on: June 25, 2022

Job Description:

Here at Wellpath, everything that we do is about taking care of people - our patients, our staff and our partners. We are committed to making a difference by providing hope and healing to vulnerable patients in challenging clinical environments. Our talented, compassionate team thrives in an autonomous environment, is empowered and supported by education, training and the resources to practice healthcare the way it is meant to be and strives to "Always Do The Right Thing!" Overview The Program Manager (PM)/Health Services Administrator (HSA) is the key operating position in the Company organization. The PM/HSA has overall administrative responsibility for all on-site and off-site health care services for their correctional facilities. This includes complying with applicable state and local health services regulations and statutes and maintaining all required accreditations. The PM/HSA has four main areas of responsibility: personnel management, client management, clinical quality management, and operations management for the detention facilities in their county. The PM/HSA ensures the highest quality clinical care is delivered to the persons served entrusted to our care by allocating our healthcare funds to deliver the most appropriate care to the greatest number of persons served. The PM/HSA ensures we meet or exceed our commitments to all employees, clients, and Company. This is accomplished by providing guidance, direction, and support to their staff, ensuring their staff are trained and supported in the delivery of care. The PM/HSA ensures key performance information is provided to your sheriff's department clients, acting as the conduit for the sharing of information between your county and the home office, and collaborating with all functions in the home office as needed. Qualifications Education: Bachelor's or Master's in Business, Health, or related field strongly preferred; healthcare experience (nursing or other clinical role) can be a substitute for academic preparation Experience: One (1) to three (3) years of experience in healthcare corrections or operations management Three (3) to five (5) years of experience in healthcare corrections or operations management preferred Previous correctional/detention facility experience Licenses/Certifications: Current (and must maintain) lifesaving BLS certification through AHA Unrestricted and current license in state of practice Current (and must maintain) security clearance Responsibilities Mentor, coach and support all direct reports Oversee the scheduling of all personnel Ensure all performance management activities are completed including, but not limited to performance evaluations, promotions, and disciplinary actions Identify professional development opportunities for direct reports and other Company employees on their team Review and approve, with the Director of Operations, his or her team member performance evaluations and completed professional development plans Verify and approve all charges from off-site medical providers and vendors Collaborate with all home office functions to ensure program success (HR, IT, Payroll, Finance, etc.) Liaison with sheriff's and probation department staff regarding operation of the medical unit, delivery of on-site and off-site persons served health services; development, implementation, and revision of policies and procedures; and provision of health services related training for officer staff. Ensure facilities under management achieve clinical, service, and operating objectives Provide regular written communications on key performance indicators, statistics, facility developments, and important Company developments Monitor adherence to contract, P&Ps, rules and regulations for assigned counties Liaison with outside community medical and behavioral health partners to ensure program success Establish and maintain excellent working relationships with sheriff's staff, custody staff, probation staff, and medical staff Identify and share best practices with correctional facility staff Comply with contract reporting requirements Take an active role, with the Director of Operations on county contract renewals Coordinate, schedule, and attend quarterly Quality Assurance meetings Liaison with off-site service providers and suppliers Perform Quality Improvement audits as outlined in Company's Continuing Quality Improvement Plan Maintain statistical reports as required Ensure accreditation/compliance processes are completed Provide training and standardize in-services and on-boarding for staff as needed Communicate to physician any potentially significant medical complaint or observation discovered during routine duties Monitor off-site referral process by collaborating with CMO and UM/RN in addition to using tools like AristaMD Monitor all on-site and off-site services to insure quality, appropriateness, and timeliness of services Insure confidentiality of persons served health issues by limiting access to medical records to MD and other licensed medical personnel Ensure health services program documentation is complete, current, accurate, and includes: policies and procedures; memoranda of understanding/contracts; monthly, quarterly, and annual narrative and statistical reporting; medical records; job and shift descriptions; credentials of clinical staff. Regularly communicate with mid-level provider(s) and physician(s) to assure proper treatments and medications are administered Maintain current Policies and Procedures Monitor compliance to staffing plans, manage changes to staffing plans with input from Director of Operations, Finance, RVP and COO Document approved changes to staffing plans and ensure all approvals are received Authorize equipment purchases and communicate needs to home office Manage key operating metrics: o Staffing/schedules/payroll o Labor hours o Supply costs o Staff retention o Employee engagement Participate in development of annual operating plan Be responsible for procurement, control, and maintenance of all pharmaceutical, medical, and administrative supplies and equipment Perform other duties as assigned. Wellpath is an EOE/Minorities/Females/Vet/Disability Employer

Keywords: Wellpath, Sacramento , Program Manager (PM)/Health Services Administrator (HSA), Executive , Placerville, California