Training Manager, Property Operations
Company: Mutual Housing
Location: Sacramento
Posted on: June 25, 2022
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Job Description:
Description:
Job Title: Training Manager, Property OperationsLocation:
Sacramento/Yolo CountiesReports To: Director of Property
ManagementFSLA Status: ExemptMutual Housing Management is
affiliated with Mutual Housing California. Mutual Housing
Management provides professional property management services to
Mutual Housing California's affordable multifamily properties. The
mission of Mutual Housing Management is to be an exceptional
steward of Mutual Housing's portfolio of multifamily housing
properties to support long-term sustainability.The Policy Trainer
will play a lead role in developing infrastructure to support
Mutual Housing California's strategic growth plan. This position
will create operational policies, develop and deliver related
training and ensure that staff is trained to access and utilize the
policies and verify that staff is utilizing them.Essential Duties
and Responsibilities-- Create and implement new hire onboarding
process.-- Establish, manage, and maintain all Property Operations
master forms.-- Conduct needs assessments, design training programs
and develop content.-- Evaluate overall impact of the training
programs and make changes for improvement, where applicable.--
Deliver trainings utilizing various formats in online or in-person
formats.-- Identify ways to incorporate our Race Equity Diversity &
Inclusion goals and initiatives into our training programs and our
daily work.-- Develop and manage a foundation of policy and
procedure oversight; upkeep and management of department systems
and policies.-- Collaborate with Director of Property Management to
develop strategy that aligns with department and organizational
goals.-- Identify gaps in our systems and implement needed change
that result in higher performance.-- Review department metrics and
partner with the team to establish norms/goals.-- Collaborate with
DPM and Resident Managers to update the Property Operations Policy
Manual; annually assessment and maintenance of Manual to ensure
compliance with all current/applicable laws/regulations.-- Create
internal Property Operations recognition platform.-- Strategize
with DPM to develop a succession planning platform for mentorship,
growth, leadership, and retention of current staff.-- Develop
training curriculum for Property Operations site personnel
positions.-- Assure Mutual Housing remains up to date on changes in
California Landlord Tenant Law, Affordable Housing Legislation,
etc. Propose appropriate changes to policies that will ensure
departmental compliance.-- Attend annual conferences/workshops and
network with external organizations regarding policies, procedures,
best practices.-- Assist with planning, coordination, and
facilitation for any Property Operations internal
conferences/meetings.-- Other duties as assigned.Supervisor
Responsibilities-- The Policy and Training Manager can directly
supervise team members on the Property Operations team, where
applicable.-- Carries out supervisory responsibilities in
accordance with the organization's policies and applicable laws.--
Responsible for the professional development of staff by
establishing an educational platform in accordance with company
policies and directives.-- Provides support and resources to the
Regional Managers and other senior leadership, as related to
policy, training or employee performance metrics of the Property
Operations department.-- Keeps the Director of Property Management
up to date on all important issues and initiatives within the
portfolio.AccountabilityUnder minimal supervision, exercises
independent discretion in performance of most job responsibilities.
Exercises considerable latitude; work is reviewed to determine if
objectives were accomplished. Objectives are reviewed by top
management to ensure alignment with goals. Establishes project
objectives and delegates assignments. Decisions impact success of
large projects, achievement of organizational objectives, and
influence financial performance.
Requirements:
Required Skills and/or Abilities-- Proven ability to direct
department activities; lead by example; formulate and execute
company-wide goals and objective and assess achievement.-- Superior
leadership skills with emphasis in staff supervision and
development, particularly during a time of organizational
transition.-- Collaborative work style; a team building approach.--
Effective oral and written communication skills, interpersonal and
conflict-resolution skills.-- Relate well to people from diverse
backgrounds.-- Solid understanding and working knowledge of all
aspects of affordable housing property operations, including the
roles, responsibilities, and contributions of each team member.--
Ability to identify gaps within infrastructure, formulate a plan of
action and successfully execute.-- Must have a valid real estate
sales license issued by the CA Department of Real Estate or ability
to obtain within one year of hire.-- Knowledge of affordable
housing regulations required, including but not limited to HUD, Low
Income Housing Tax Credits, Tax-Exempt Bonds, RHCP, MHP, Section
811, Project Based Section 8, HOME, etc.-- Strong supervisory,
personnel management and organizational skills.-- Excellent problem
solving, decision-making, and time management skills.-- Ability to
handle shifting and multiple priorities in a fast paced, growth
environment.-- Ability to work under pressure and successfully meet
deadlines.-- Comprehend and communicate in the English language
both orally and in writing.-- Interpret and understand financial
information generated from property management software reports.--
Work in a collaborative manner and in a team environment.-- Travel
locally and out of area occasionally.-- Proficiency with Microsoft
Office Excel, Word, PowerPoint, Outlook.-- Ability to define and
solve problems.-- Understand and commit to the mission and
philosophy of Mutual Housing California.-- Must have own
transportation, valid driver's license and vehicle insurance that
is commensurate with company policy.-- Reinforce our organizational
initiatives in furthering our Racial, Equity, Diversity and
Inclusion (REDI) work.Preferred Qualifications-- Preferred
experience in a training role for an affordable housing operations
department. Areas trained include property management, regulatory
compliance and property maintenance.-- Working knowledge of YARDI
software, preferred.-- Second Language Fluency in a language
commonly used in Sacramento region.-- Experience working with
resident services or engaging in community building
activities.Education and/or Experience-- Bachelor's Degree
(B.A./B.S) in Business, Real Estate or related field or
equivalent.-- A minimum of 10 years' experience in Property
Management/Operations with demonstrated record of assuming
positions of increasing responsibility. A minimum of five years
supervisory experience in a Regional Manager or higher capacity
role, for an affordable housing portfolio.-- Certified Property
Manager (CPM) or similar certification preferred.-- Working
knowledge of applicable local and federal housing laws, including
Fair Housing and CA Landlord/Tenant laws.Language, Math and
Reasoning AbilityAbility to read, analyze, and interpret common
scientific and technical journals, financial reports, and legal
documents. Ability to respond to common inquiries or complaints,
regulatory agencies, or members of the business community. Ability
to write speeches and articles for publication that conform to
prescribed style and format. Ability to effectively present
information to top management, public groups, and/or boards of
directors. Ability to work with mathematical concepts such as
probability and statistical inference. Ability to apply concepts
such as fractions, percentages, ratios and proportions to practical
situations. Ability to define problems, collect data, establish
facts, and draw valid conclusions. Ability to solve practical
problems while dealing with several abstract and concrete variables
where only limited standardization exists. Ability to interpret a
variety of instructions furnished in written, oral, diagram, or
schedule form.Work Environment / Physical DemandThe work
environment characteristics and physical demands described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.-- Must be able to push/pull object less than
30 pounds, walk, climb stairs and enter/exit buildings that are
under construction, occasionally, without normal ingress/egress
available.-- Ability to read fine print on documents. Able to speak
clearly and effectively, while also understanding others using the
English language.-- The noise level in the office work environment
is usually moderate. However, the noise levels at jobsites can be
high.-- Required to stand and walk, sometimes for extended
periods.-- Required to work in outdoor weather conditions.--
Ability to understand and relate to concepts behind specific ideas
and remember multiple tasks/assignments given to others over a
period of days. Able to concentrate on moderate detail in both
office and field with moderate interruption.PM20PI181597511
Keywords: Mutual Housing, Sacramento , Training Manager, Property Operations, Executive , Sacramento, California
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