Customer Success Manager, CA
Company: edmentum
Location: Sacramento
Posted on: May 16, 2022
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Job Description:
We hire mission-driven individuals who are eager to apply their
educational expertise in a fast-paced environment that delivers the
tools that educators need to bridge the divide between
implementation and outcomes. If you constantly strive for
excellence, are passionate about innovation, and want to work with
a collaborative, energetic team - then Edmentum is for you.
As a Customer Success Manager, you will maximize client renewal and
growth rates by cultivating implementations that get results. You
will design implementations to support customer goals, grow
capacity and drive adoption of best practices focused on creating
successful student outcomes everywhere learning occurs. You will
evaluate data, shares progress and results to key stakeholders, and
intervene when implementations are not meeting expectations. -
This role requires strategic thinking, effective communication at
all levels within districts, tenacity, and attention to detail to
keep implementations on track and growing. In addition, you will
position the capabilities of Edmentum solutions and promote proven
implementation models during the sales process.
You will also provide work direction and mentoring for Education
Consultants who report to the Regional Services Director. -
You can expect to:
Be a subject matter expert who owns the implementation of program
outcomes from start to finish. (Develop deep knowledge of
Edmentum's products and demonstrate deep understanding of State
accountability plans, assessments, curriculum requirements, and key
classroom trends.)
Design client-facing implementation plans and timelines by learning
about client resources, conducting a needs analysis, and
determining goals and evaluation metrics. Serve as an escalation
point to facilitate the resolution of unexpected issues. Develop
and communicate risk management plans as needed to ensure
successful implementation outcomes. (Notice patterns and figure out
how to solve challenges before they become problems.)
Prioritize efforts based on risk, growth, strategic value, and
renewal timeframe.
Monitor and maintain high levels of customer satisfaction, while
managing expectations. (Check in with customers to make sure we're
meeting their needs and achieving expected outcomes -with the goal
of bringing more exceptional experiences to people across our
customer base.)
Increase adoption of Edmentum programs by providing strategic
thought partnership. (Establish strong relationships both
internally and externally to drive programs forward, build
capacity, increase fidelity, and ensure the achievement of customer
goals and outcomes.)
Ensure all stakeholders have a 360-degree view of customer health.
(Ensure that communications, schedules, and customer records are
accurately maintained and up to date.)
Support sales by demonstrating credibility and high levels of
expertise in meetings. Partner with Sales to promote the future
growth of the company based on exceeding revenue and retention
goals.
-Education and/or Experience:
This role is open to any location in the US. Per the CO State
requirement (EPT Rules): minimum salary of $77,400. The actual rate
of pay may be higher depending on your skills, qualifications, and
experience.
Benefits: Medical, Dental, Vision, Life Insurance & Disability, PTO
and Holiday Pay, Volunteer Time Off, Paid Parental Leave, FSA & HSA
Accounts, 401(k), Flexible Work Environment, Tuition
Reimbursement.
Keywords: edmentum, Sacramento , Customer Success Manager, CA, Executive , Sacramento, California
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