Training Manager, Property Operations

Company: Mutual Housing Management
Location: Sacramento
Posted on: May 15, 2022

Job Description:

Job Title: Training Manager, Property OperationsLocation: Sacramento/Yolo CountiesReports To: Director of Property ManagementFSLA Status: ExemptMutual Housing Management is affiliated with Mutual Housing California. Mutual Housing Management provides professional property management services to Mutual Housing California's affordable multifamily properties. The mission of Mutual Housing Management is to be an exceptional steward of Mutual Housing's portfolio of multifamily housing properties to support long-term sustainability.The Policy Trainer will play a lead role in developing infrastructure to support Mutual Housing California's strategic growth plan. This position will create operational policies, develop and deliver related training and ensure that staff is trained to access and utilize the policies and verify that staff is utilizing them.Essential Duties and Responsibilities - Create and implement new hire onboarding process. - Establish, manage, and maintain all Property Operations master forms. - Conduct needs assessments, design training programs and develop content. - Evaluate overall impact of the training programs and make changes for improvement, where applicable. - Deliver trainings utilizing various formats in online or in-person formats. - Identify ways to incorporate our Race Equity Diversity & Inclusion goals and initiatives into our training programs and our daily work. - Develop and manage a foundation of policy and procedure oversight; upkeep and management of department systems and policies. - Collaborate with Director of Property Management to develop strategy that aligns with department and organizational goals. - Identify gaps in our systems and implement needed change that result in higher performance. - Review department metrics and partner with the team to establish norms/goals. - Collaborate with DPM and Resident Managers to update the Property Operations Policy Manual; annually assessment and maintenance of Manual to ensure compliance with all current/applicable laws/regulations. - Create internal Property Operations recognition platform. - Strategize with DPM to develop a succession planning platform for mentorship, growth, leadership, and retention of current staff. - Develop training curriculum for Property Operations site personnel positions. - Assure Mutual Housing remains up to date on changes in California Landlord Tenant Law, Affordable Housing Legislation, etc. Propose appropriate changes to policies that will ensure departmental compliance. - Attend annual conferences/workshops and network with external organizations regarding policies, procedures, best practices. - Assist with planning, coordination, and facilitation for any Property Operations internal conferences/meetings. - Other duties as assigned.Supervisor Responsibilities - The Policy and Training Manager can directly supervise team members on the Property Operations team, where applicable. - Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. - Responsible for the professional development of staff by establishing an educational platform in accordance with company policies and directives. - Provides support and resources to the Regional Managers and other senior leadership, as related to policy, training or employee performance metrics of the Property Operations department. - Keeps the Director of Property Management up to date on all important issues and initiatives within the portfolio.AccountabilityUnder minimal supervision, exercises independent discretion in performance of most job responsibilities. Exercises considerable latitude; work is reviewed to determine if objectives were accomplished. Objectives are reviewed by top management to ensure alignment with goals. Establishes project objectives and delegates assignments. Decisions impact success of large projects, achievement of organizational objectives, and influence financial performance.Required Skills and/or Abilities - Proven ability to direct department activities; lead by example; formulate and execute company-wide goals and objective and assess achievement. - Superior leadership skills with emphasis in staff supervision and development, particularly during a time of organizational transition. - Collaborative work style; a team building approach. - Effective oral and written communication skills, interpersonal and conflict-resolution skills. - Relate well to people from diverse backgrounds. - Solid understanding and working knowledge of all aspects of affordable housing property operations, including the roles, responsibilities, and contributions of each team member. - Ability to identify gaps within infrastructure, formulate a plan of action and successfully execute. - Must have a valid real estate sales license issued by the CA Department of Real Estate or ability to obtain within one year of hire. - Knowledge of affordable housing regulations required, including but not limited to HUD, Low Income Housing Tax Credits, Tax-Exempt Bonds, RHCP, MHP, Section 811, Project Based Section 8, HOME, etc. - Strong supervisory, personnel management and organizational skills. - Excellent problem solving, decision-making, and time management skills. - Ability to handle shifting and multiple priorities in a fast paced, growth environment. - Ability to work under pressure and successfully meet deadlines. - Comprehend and communicate in the English language both orally and in writing. - Interpret and understand financial information generated from property management software reports. - Work in a collaborative manner and in a team environment. - Travel locally and out of area occasionally. - Proficiency with Microsoft Office Excel, Word, PowerPoint, Outlook. - Ability to define and solve problems. - Understand and commit to the mission and philosophy of Mutual Housing California. - Must have own transportation, valid driver's license and vehicle insurance that is commensurate with company policy. - Reinforce our organizational initiatives in furthering our Racial, Equity, Diversity and Inclusion (REDI) work.Preferred Qualifications - Preferred experience in a training role for an affordable housing operations department. Areas trained include property management, regulatory compliance and property maintenance. - Working knowledge of YARDI software, preferred. - Second Language Fluency in a language commonly used in Sacramento region. - Experience working with resident services or engaging in community building activities.Education and/or Experience - Bachelor's Degree (B.A./B.S) in Business, Real Estate or related field or equivalent. - A minimum of 10 years' experience in Property Management/Operations with demonstrated record of assuming positions of increasing responsibility. A minimum of five years supervisory experience in a Regional Manager or higher capacity role, for an affordable housing portfolio. - Certified Property Manager (CPM) or similar certification preferred. - Working knowledge of applicable local and federal housing laws, including Fair Housing and CA Landlord/Tenant laws.Language, Math and Reasoning AbilityAbility to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems while dealing with several abstract and concrete variables where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Work Environment / Physical DemandThe work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be able to push/pull object less than 30 pounds, walk, climb stairs and enter/exit buildings that are under construction, occasionally, without normal ingress/egress available. - Ability to read fine print on documents. Able to speak clearly and effectively, while also understanding others using the English language. - The noise level in the office work environment is usually moderate. However, the noise levels at jobsites can be high. - Required to stand and walk, sometimes for extended periods. - Required to work in outdoor weather conditions. - Ability to understand and relate to concepts behind specific ideas and remember multiple tasks/assignments given to others over a period of days. Able to concentrate on moderate detail in both office and field with moderate interruption.PM20PI177486406

Keywords: Mutual Housing Management, Sacramento , Training Manager, Property Operations, Executive , Sacramento, California