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Senior Manager - CBO - Ops Transformation, Process Optimization

Company: Deloitte
Location: Sacramento
Posted on: May 15, 2022

Job Description:

Senior Manager, Process Optimization, Operations Transformation

Deloitte's Center for Process Bionics (CPB) is designed to orchestrate innovative and high return process transformation. CPB combines unparalleled sector experience with a proven set of modern methodologies, powerful and differentiated tools and assets to create an integrated solution to help clients identify significant process improvement opportunities.

Work you'll do

Senior Managers are expected to contribute to the firm's growth and development in a variety of ways, including:

  • Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk
  • Client Management: Manage day to day interactions with executive clients and sponsors
  • Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
  • Practice Development & Eminence: Develop practical solutions and methodologies; assist in developing "thoughtware" and "point- of-view" documents; participate in public speaking events; get published in industry periodicals
  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams
    Additional responsibilities will include:
    • Process Capture thru automated Process Mining and Next-Gen Process Modeling
    • Define ideal processes and quantify impact of process changes, automation and outsourcing
    • Implement process transformation using next-gen technologies
    • Process efficiency & streamlining
    • Operating model redesign & enhancements, performance benchmarking, enterprise cost management

      Operations Transformation Team

      Our Operations Transformation team focuses on transforming our clients' core business operations. We advise, design, implement, and deploy solutions focused on "heart of the business" issues in specific sectors including Health Care, Banking & Securities, Insurance, and Energy & Resources. Our Market Offerings include Operating Model Transformation and Center for Process Bionics.

      Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients' priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency.

      • 10 years consulting and/or industry experience
      • 6 years of experience with process mining, process transformation, process sustainability
      • Bachelor's degree from accredited university with strong undergraduate academic record
      • Working knowledge of one or more process mining tools, e.g.: Celonis, UiPath Process Mining/Process Gold, Signavio, ABBYY Timeline
      • Working knowledge/understanding of databases, ETL, SQL and PQL skills required to deliver process mining projects
      • Proven experience in leading small engagements or components of large, complex engagements.
      • Ability to lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies.
      • Prior experience providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.
      • Ability to demonstrate experience in overseeing the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance.
      • Experience in developing and presenting proposals for business development activities.
      • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
        In addition, successful Senior Managers will also have the following preferred skill:
        • Hands on experience on various process capabilities such as process mapping, process transformation and process sustainability
        • Certifications in process mining e.g., Celonis Data Engineer, Celonis Analyst are a plus
        • Desktop activity or task mining experience
        • Understanding of how BPM and BI tools operate and a demonstrable experience of various tools within this area (e.g., Minitab, PowerBI, Cognos BI, Tableau, QlikView, etc.)
        • Project management experience preferred
        • Lean Six Sigma Certification preferred
        • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).
        • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
        • Eagerness to mentor junior staff.
        • An advanced degree is preferred.

Keywords: Deloitte, Sacramento , Senior Manager - CBO - Ops Transformation, Process Optimization, Executive , Sacramento, California

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