Senior Manager - CBO - Ops Transformation, Process Optimization
Company: Deloitte
Location: Sacramento
Posted on: May 15, 2022
Job Description:
Senior Manager, Process Optimization, Operations
Transformation
Deloitte's Center for Process Bionics (CPB) is designed to
orchestrate innovative and high return process transformation. CPB
combines unparalleled sector experience with a proven set of modern
methodologies, powerful and differentiated tools and assets to
create an integrated solution to help clients identify significant
process improvement opportunities.
Work you'll do
Senior Managers are expected to contribute to the firm's growth and
development in a variety of ways, including:
- Engagement Management: Lead engagement planning and budgeting;
mobilize and manage engagement teams; define deliverable structure
and content; facilitate buy-in of proposed solutions from top
management levels at the client; direct on-time, quality delivery
of work products; manage engagement economics; manage engagement
risk
- Client Management: Manage day to day interactions with
executive clients and sponsors
- Business Development: Develop and maintain contact with top
decision makers at key clients; organize and lead pursuit teams;
participate and lead aspects of the proposal development process;
contribute to the development of proposal pricing strategies
- Practice Development & Eminence: Develop practical solutions
and methodologies; assist in developing "thoughtware" and "point-
of-view" documents; participate in public speaking events; get
published in industry periodicals
- People Development: Perform role of counselor and coach;
provide input and guidance into the staffing process; actively
participate in staff recruitment and retention activities; provide
leadership and support for delivery teams
Additional responsibilities will include:
- Process Capture thru automated Process Mining and Next-Gen
Process Modeling
- Define ideal processes and quantify impact of process changes,
automation and outsourcing
- Implement process transformation using next-gen
technologies
- Process efficiency & streamlining
- Operating model redesign & enhancements, performance
benchmarking, enterprise cost management
Operations Transformation Team
Our Operations Transformation team focuses on transforming our
clients' core business operations. We advise, design, implement,
and deploy solutions focused on "heart of the business" issues in
specific sectors including Health Care, Banking & Securities,
Insurance, and Energy & Resources. Our Market Offerings include
Operating Model Transformation and Center for Process Bionics.
Our clients seek a fresh perspective on how to create a flexible,
innovative business model supported by a strong operations
foundation. Professionals will use their deep sector knowledge and
technical business operations consulting experience to take a more
strategic view of our clients' priorities, helping them to prepare
for growth, embrace the digital agenda and maximize operational
efficiency.
Qualifications
- 10 years consulting and/or industry experience
- 6 years of experience with process mining, process
transformation, process sustainability
- Bachelor's degree from accredited university with strong
undergraduate academic record
- Working knowledge of one or more process mining tools, e.g.:
Celonis, UiPath Process Mining/Process Gold, Signavio, ABBYY
Timeline
- Working knowledge/understanding of databases, ETL, SQL and PQL
skills required to deliver process mining projects
- Proven experience in leading small engagements or components of
large, complex engagements.
- Ability to lead and deliver large, complex client engagements
that identify, design, and implement creative business and
technology solutions for large companies.
- Prior experience providing service excellence by identifying
key client business issues, determining client needs by
supplementing the standard assessment techniques and tools with
innovative approaches, evaluating and validating analysis and
developing recommendations for the client in the context of the
overall engagement.
- Ability to demonstrate experience in overseeing the quality of
deliverables and effectively manage the team and day-to-day
relationships to ensure exceptional performance.
- Experience in developing and presenting proposals for business
development activities.
- Ability to travel 50%, on average, based on the work you do and
the clients and industries/sectors you serve
In addition, successful Senior Managers will also have the
following preferred skill:
- Hands on experience on various process capabilities such as
process mapping, process transformation and process
sustainability
- Certifications in process mining e.g., Celonis Data Engineer,
Celonis Analyst are a plus
- Desktop activity or task mining experience
- Understanding of how BPM and BI tools operate and a
demonstrable experience of various tools within this area (e.g.,
Minitab, PowerBI, Cognos BI, Tableau, QlikView, etc.)
- Project management experience preferred
- Lean Six Sigma Certification preferred
- Strong oral and written communication skills, including
presentation skills (MS Visio, MS PowerPoint).
- Strong problem solving and troubleshooting skills with the
ability to exercise mature judgment.
- Eagerness to mentor junior staff.
- An advanced degree is preferred.
Keywords: Deloitte, Sacramento , Senior Manager - CBO - Ops Transformation, Process Optimization, Executive , Sacramento, California
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