Manager Operations

Company: HCL Technologies
Location: Sacramento
Posted on: January 15, 2022

Job Description:

Job FamilyDelivery Voice Job Description (Posting).To manage a team members who provide information to their customers regarding their queries and resolve the end customer issues as per defined SLA. Able to work independently and efficiently to meet SLA. Able manage business operations and meet the quality standards. (1.) 1. Ensure Retention of team members is within the agreed norms.2. To lead, motivate and develop teams so that they are motivated to meet new challenges. (2.) 1. To ensure complete adherence to AttendanceorLogin HoursorUnsched Leave for his spanor2. To ensure full deployment of performance management processes like Monitoring, Coaching, One to One, etcor3. To have regular reviews with team leaders4. To maximize profitability and ensuring Quality standards (3.) 1. To formulate the Key Result Areas of the Team Leaders and Team Members2. Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients (4.) The individual should demonstrate capability of delighting one's customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities (5.) To consistently meet or exceed all agreed execution parameters as defined for the process.QualificationOthers No. of Positions1Skill (Primary)Domain Competencies (BSERV )-Supply Chain Management-Voice and Accent Employee GroupBusiness Line FT EntityBSERVAuto req ID989123BRExpected Date of Closure14-Feb-2022Location: California Experience: 3-5 Years Country: USA

Keywords: HCL Technologies, Sacramento , Manager Operations, Executive , Sacramento, California