Lead Case Manager
Company: The Salvation Army
Posted on: November 22, 2021
POSITION: Lead Case Manager
DEPARTMENT: Sacramento Social Services / Center of Hope Emergency
SUPERVISOR: Emergency Shelter Supervisor
STATUS: Non-Exempt / Full time
The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical
part of the universal Christian Church. Its message is based on the
Bible. Its ministry is motivated by the love for God. Its mission
is to preach the gospel of Jesus Christ and to meet human needs in
His name without discrimination.
Under the direct supervision of the Emergency Shelter Supervisor,
the purpose of this position is to supervise and manage case
managers and all case management activities and programs geared to
emergency shelter assistance, case management, and housing
assistance services to homeless individuals
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervises all Case Managers at the Emergency Shelter.
Assigns and supervises daily work tasks to case managers.
Supervises the provision of case management and housing services to
Manages logs, reports, and client files of shelter clients.
Manages quality and quantity of client case management
Responsible for reviewing clients information, inputting and
creating HMIS reports for all shelter contracts.
Manages records and prepares monthly reports with the Social
Services Administrative Assistant.
Develops and maintains a community referral list for the Emergency
Shelter including community resources, organizations, agencies and
the continuum of care as needed.
Lead the coordination with TSA Case Managers, and Sacramento Step
Forward (SFF) Navigators to ensure all clients have a V-SPDAT and
are Document Ready.
Establishes and maintains a housing referral system for clients,
including landlords, rental agencies, management companies, local
and regional housing authorities.
Ensures that Case Managers meet with clients at least twice a
month, depending on contract requirements.
Ensures the implementation of case management standards as required
by all funding sources including: Sacramento Housing and
Redevelopment Agency (SHRA), Department of Human Assistance (DHA),
and Veterans Administration (VA).
Advises client individually, or in other small groups regarding
plans for meeting needs, and aids client to mobilize inner
capacities and environmental resources to improve social
Helps client to modify attitudes and patterns of behavior by
increasing understanding of self, personal problems, and client's
part in creating them.
Refers clients to community resources and other organizations.
Drives customer clients to appointments, events, and workshops.
Compiles records and prepares reports. Creates and maintains client
Accesses and records client and community resource information.
Develops and conduct periodic workshops and/or one-on-one session
for clients and potential clients on housing and related
Develops and strengthens collaborative relationships with housing
specialists, supervisor and case managers.
Ensures that Case Managers maintain accurate and confidential case
records on each client served.
Tracks and reviews HMIS and Bridges client data.
Attends trainings as required by The Salvation Army.
Completes and submits reports and paperwork in a timely fashion as
designated by the Supervisor. Meets deadlines and department
Acts as role model within and outside the agency.
Maintains a positive respectful attitude.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS
High School Diploma or GED equivalent.
AA Degree; at least five years related experience and/or training;
or equivalent combination of education and experience.
Must be familiar with the social services aspect of The Salvation
Ability to respond in a professional manner to inquiries or
complaints from clients, regulatory agencies, or members of the
Excellent organizational skills, attention to detail and ability to
track and present very accurate information
Must have good English written and verbal skills. Bi-lingual
preferred (Spanish-other languages a plus.
Must be able to communicate effectively with staff and clients.
Must have ability to empathize, communicate and work with a variety
of people from diverse backgrounds.
Ability to maintain confidentiality of sensitive materials and
Ability to work independently and without daily immediate
Knowledge and experience with Word and Excel 2003 or 2007.
Knowledge and experience with Homeless Management Information
System (HMIS) highly desirable.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a valid California Class B drivers license with 25
passenger endorsement and ability to drive a Salvation army
Ability to drive a Salvation Army vehicle means (list may not be
Must be at least 21 years of age
Must pass pre-employment and enroll in TSA random drug testing
program as required by the Department of Transportation (DOT);
Complete The Salvation Armys Decision Driving course training;
Authorize The Salvation Army to add name to DMV Pull Notice Program
list for Driving records.
Must possess valid California Class A and B license with good
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist
on an intermittent or sometimes continuous basis
Ability to grasp, push, and/or pull objects
Ability to reach overhead
Ability to operate telephone
Ability to lift up to 25 lbs.
Ability to operate a computer
Ability to process written, visual, and/or verbal information
Ability to operate basic office equipment and tools PC, Fax
Machine, Telephone, Calculator, Copier, Printer
Miscellaneous office equipment including but not limited to
staplers, three-hole punch, etc.
Qualified individuals must be able to perform the essential duties
of the position with or without accommodation. A qualified person
with a disability may request a modification or adjustment to the
job or work environment in order to meet the physical requirements
of the position. The Salvation Army will attempt to satisfy
requests as long as the accommodation needed would not result in
The Salvation Army is an Equal Employment Opportunity Employer.
Minorities/Women/Veterans/People with Disabilities.
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractors legal duty to furnish information. 41 CFR
Keywords: The Salvation Army, Sacramento , Lead Case Manager, Executive , Sacramento, California
Didn't find what you're looking for? Search again!