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Manager, Professional Services - Americas West

Company: Infoblox
Location: Sacramento
Posted on: April 8, 2021

Job Description:

Infoblox is seeking a highly motivated, experienced, and passionate Manager, Professional Services - Americas West. As a leader in Professional Services, you and your team will be responsible for contributing to the strategy and oversight of the implementation, integration, customization of Infoblox products into customer ecosystems focused in your region and configuration and deployment of Infoblox appliances and solutions. To be successful in this leadership role, the person must be a coach and player, working independently and leading the team to complete deliverables and meet or beat expectations within designated time frames, as defined by a project plan. The ideal candidate will have a strong foundation of technical skills enhanced by an evident devotion to serving and satisfying customers. You will build strong relationships with critical Infoblox cross-functional organizations and client product integration teams, enabling long-term success. This is a remote role to be based in the Western part of the United States. --Responsibilities:

  • Deliver high quality, profitable services engagements that build a trusted advisor relationship with our clients (30- 50% of your time)
  • Work closely with sales teams to ensure we propose and deliver high quality and profitable services engagements
  • Collaborate closely with our Elite Program Business Partners to oversee programs that enable them to implement Infoblox products
  • Be responsible for our formal project methodology and associated processes
  • Manage key metrics for consulting (utilization, profitability, customer sat)
  • Act as a mentor for other consultants on your team and across the organization
  • Manage conflict resolution with internal and external stakeholders
  • Be a recognized thought leader with strong speaking and interpersonal communication skills
  • Attract, recruit and retain the industry's top talent
  • Partner with legal and operations on Contract and Invoice Management
  • Ensure Customer and Company Timekeeping Standards
  • Configure Infoblox solutions to meet the specific business requirements for an individual customer, including data migration from existing solutions
  • Design and architecting solutions which meet the specific customer needs
  • Migrate data from the customer's current systems and the Infoblox solution, as needed
  • Identify and document the critical success factors for projects
  • Document key project stakeholders
  • Develop data mapping and transformation methods using Perl and other UNIX tools
  • Develop comprehensive implementation plans designed to migrate customers from their current architecture to their new Infoblox architecture
  • Perform pre-migration testing and implementation process validation
  • In this capacity, this role is expected to be flexible to work with different data sources/destinations, requirements, tools, etc --Requirements:
    • 10+ years of Professional Services experience in the networking and security industry
    • 1+ years of Professional Services Management experience with proven strategy development/implementation strength
    • Experience in leading or mentoring role to develop innovative growth plans with the business team
    • Strong analytical and communication skills
    • Ability to travel (as required) - generally 30-50% travel during non-covid
    • Excellent communication skills, including both oral and written
    • Ability to communicate clearly and effectively with internal groups (Professional Services, Engineering, Sales) as well as with customers
    • Demonstrated experience to work as part of a team of Engineers and to deliver one or several projects simultaneously
    • Self-starter and able to work independently while also able to share responsibilities, ideas, and other information --Education:
      • BS in Computer Science, Engineering or Information Systems related studies preferred
      • Equivalent experience will be given consideration --It's an exciting time to be at Infoblox. We are the market leader in technology for network control. Our success depends on bright, energetic, talented people who share a passion for excellence in building the next generation of networking technologies-and having fun along the way. Infoblox offers a fast-paced, action-oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnerships. Join the winning Infoblox team-our future looks bright, and so will yours. To check out what it's like to be a Bloxer, click--here . You have been redirected to a Infoblox job page

Keywords: Infoblox, Sacramento , Manager, Professional Services - Americas West, Executive , Sacramento, California

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